People + Culture Manager

Kennebunkport Resort Collection is seeking a People and Culture Manager to join their team! This full time, year-round generalist role will focus on various responsibilities including recruitment efforts, onboarding and orientation, training, coaching and disciplinary action, employee relations events, payroll assistance, and work environment culture. The role will report to the Director of People and Culture in our HR department of three, overseeing 200-400 employees seasonally. The right candidate will be naturally outgoing, well-organized and seeks efficiencies, and a great communicator with strong work ethic. Hybrid work schedule with some work from home days may be available for the right candidate.

Job Summary:

Recruiting;

• Use HRIS/ATS to post employment advertisements. Ensure proper templates are used to maximize candidate pools. Source and post additional job advertisements as needed, such as Handshake, Craigslist, Coolworks, HCareers, etc.
• Ensure hiring teams receive all incoming candidates in a timely manner.
• Pre-screen candidates for minimum qualifications and availability as requested.
• Perform reference checks as required.
• Attend college/university and high school level career fairs. Welcome additional speaking engagements to aid in brand recognition and recruitment efforts.

Onboarding;

• Draft and send appropriate official offer letters via HRIS/ATS and Adobe using assigned templates.
• Issue background checks as required.
• Responsible for proper staff onboarding process start to finish for all hires including completed PAN from manager, candidate completion of digital onboarding packet, collection of USCIS compliant identification, Everify filing, background check processing, authorizing time clock, schedule, and appropriate payroll access, issuance of benefits and perks, and creation of employee file.
• Schedule and lead hourly and managerial new hire orientations regularly.
• Lead all training and learning platform administration (Typsy) by ensuring all employees have access, removing terminated employees, promoting engagement, issuing required training, and working closely with leaders to develop content and build training paths for each subordinate position in their departments.

Payroll Administration;

• Assist Director of People and Culture with Payroll Processing and Approvals including but not limited to; time card review, auditing job codes and rates, filing of payroll documentation, allocation review, etc.
• Perform quarterly access audits with centralized UKG Specialist to ensure team members have appropriate visibility into UKG.
• Maintain confidentiality with all payroll files/information.
• Relays incoming documents relating to garnishments, child support, wage verifications, etc.
• Coordinates with department managers to ensure PANs are submitted, employees requiring pay are active for timely payment, and terminated employees are removed from the system in appropriate time.

International Staff Processing;

• Work closely with Director of People and Culture on seasonal staff planning sessions with department heads and legal processing of international staff including H-2B and J-1 Visa holders.
• Actively retain and attract international seasonal talent. Build a relationship with current visa holders and make an effort to communicate and position KRC as a preferred host for international team members.
• Assist in assignment of staff housing locations/rooms, change requests, and general housing resolution.
• As a P C team member, responsible for assisting with housing cleaning and preparation for seasonal workers. Conduct inspections, attend housing meetings, etc. to stay abreast of housing concerns and employee satisfaction.

General Compliance;

• Field HR inbox and voicemail box to respond timeline to employee questions and concerns.
• Assist in scheduling content for LinkedIn company page and building network of followers
• Participate in KRC Cares volunteer committee and Community Impact events.
• Builds a strong working relationship and communication flow with team members to promote openness, teamwork, and appreciation for each department and their role in our success.
• Follow company guidelines for progressive disciplinary action when necessary. Complete subordinate employee performance reviews/evaluations as required.
• Work with Area Director of People Culture to ensure posted Federal and State Labor Laws are current and compliant.
• Update local employee bulletin boards quarterly and as needed.
• Maintain digital records and manual files according to federal and state retention laws.
• Work closely with Director of People Culture to develop ongoing informative training and professional development for leadership team members.
• Assign required Anti-harassment training per state law. Track completion and provide follow-up reminders as needed.
• Act as culture champion for KRC and EOS Hospitality. Convey EOS Ethos to team members, motivate, lead by example, and take part in actively increasing morale.
• Provide daily support to local managers including guidance on employee relations, retention of current employees, creative suggestions in labor cost savings, coaching performance, and general guidance on HR policy and procedures. Be a resource and offer physical presence in difficult employee conversations and terminations.
• Works with Area Director of People Culture to develop P C SOPs and standardized practices.
• Encourage EOS Employee Engagement Survey participation from team members. Access and create annual action plans with Area Director of People Culture based on survey results.
• Assist in the planning of Employee Relations events including Employee Appreciation Week, holiday festivities, cultural gatherings for international staff, Annual Leadership Party, pride week celebrations, etc.
• Attend trainings from local Legal teams and hospitality resources to keep abreast of all federal and state labor laws.
• Educate team members on benefit and perk eligibility. Provide resources to assist team members in benefit selection and personal management of insurance and other benefits.
• Work with EOS Benefit Administrator and Area Director of People Culture to audit benefit eligibility and issuance of insurance, as well as conduct annual open enrollment process.
• Participate in audit of Gold Card issuance with accounting personnel. Request issuance of Gold Card for new leadership.
• Processes unemployment claims via online portal.
• Attend departmental meetings and training sessions as required. Attend reoccurring Morning Meetings, local and EOS People and Culture team meetings, and Check-Ins with General Manager.

Key Skills & Experience Required:

• 5 Years Human Resource leadership experience, hospitality environment preferred
• Prior exposure to international visa processing and H2-B process a plus, but not required
• Some prior payroll experience required
• Excels in technical programs such as an HRIS/ATS, complex spreadsheets, scheduling modules, and other online portals.
• Demonstrates natural leadership qualities with a positive, team-focused attitude
• Available and willing to work flexible hours based on business needs.
• A self-motivator and task-oriented, capable of effectively working from home with minimal supervision.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and passion for employee relations.
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused with constant interruptions.
• Position is subject to positive completion of background check.

About Kennebunkport Resort Collection

The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, and Lodge on the Cove//The Dory.

KRC is proud to offer competitive wellness options and perks for both Part Time and Full Time employees;

• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
• Flexible and understanding work-life equality
• Family Matters Program of 3 months paid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Gold Card annual complimentary restaurant allowance for managers
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Relocation assistance to temporary employer housing
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture
• Company-funded Employee Assistance Program for life and mental health resources

Why Join our team?

Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.

As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact. Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community. Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.

Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals. Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates.

Ready to learn more?

Visit us online at www.kennebunkportresortcollection.com and explore our parent company, EOS Hospitality at www.eoshospitality.com for more information about the amazing ways we’re making a difference.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.