What are the responsibilities and job description for the Network Engineer & IT Support Specialist position at Kennedy Rice Mill, LLC?
We are seeking a skilled and versatile Network Engineer & IT Support Specialist to join our team in Mer Rouge, Louisiana. This role combines network engineering expertise with comprehensive IT support responsibilities. The ideal candidate will have a strong technical background in network infrastructure, system administration, and end-user support.
Network Engineering & Infrastructure
- Configure and maintain network equipment including routers, switches, wireless access points, and firewalls
- Design, implement, and document network infrastructure solutions
- Perform network optimization and analysis to enhance performance and efficiency
- Troubleshoot and resolve network service interruptions through effective fault isolation
- Monitor network performance and capacity planning to ensure optimal operation
- Implement and maintain network security measures
System Administration
- Install, configure, and maintain server hardware and software
- Administer Microsoft tenancy including Exchange, Entra ID (formerly Azure AD), and Microsoft Defender
- Implement and maintain backup and disaster recovery solutions
- Perform regular system updates and security patches
- Monitor system performance and troubleshoot issues
Cybersecurity Operations
- Perform Level 1 cybersecurity operations and support
- Monitor and respond to security alerts from platforms such as CrowdStrike, Mimecast, and KnowBe4
- Assist with implementation of security policies and procedures
- Conduct security awareness training for end-users
- Maintain compliance with security standards and best practices
Help Desk & End-User Support
- Provide technical assistance and support for incoming queries and issues
- Diagnose and resolve technical hardware and software issues
- Support desktop computers, laptops, printers, and peripherals
- Configure and troubleshoot end-user software applications
- Assist with operating system installation and maintenance
- Document technical solutions for knowledge base development
Qualifications & Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
- 5 years of experience in network administration and IT support roles
- Strong knowledge of network protocols, routing, and switching concepts
- Experience with network equipment configuration (Cisco, Juniper, or similar)
- Proficiency with Microsoft server technologies and Microsoft 365 administration
- Experience with cybersecurity tools and practices
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Ability to work independently and prioritize tasks effectively
Preferred Qualifications
- Network certifications (CCNA, Network , etc.)
- Microsoft certifications (Microsoft 365 Certified, MCSE, etc.)
- Security certifications (Security , CISSP, etc.)
- Experience with virtualization technologies
- Knowledge of scripting languages (PowerShell, Python, etc.)
- Experience with network monitoring tools
- Familiarity with ITIL practices
Physical Requirements
- Ability to lift and move equipment up to 40 pounds
- Capability to work in various physical environments including server rooms, office spaces, occasionally in confined spaces, with ability to bend, stoop, and climb stairs
- May require some evening or weekend work for critical updates or emergency support
Benefits
· Competitive salary based on experience
- Comprehensive health, dental, and vision insurance
- Vacation and holidays