Patient Ambassador (Front Desk)

We are a busy optometry clinic looking for the right person to join this fun and energetic family and team! We are looking for a self driven and motivated person, who can greet our patients with a warm welcome and a brilliant smile! We are looking for someone who is an excellent team player and is open to learning new things! Experience preferred but not required.

The key functional responsibility of the Front Desk Coordinator is to manage the first impression of the practice for all patients and guests. As the Front Desk Coordinator is the usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance.

The Front Desk Coordinator is responsible for welcoming all new and existing patients and guests to the practice. This may occur via front desk reception, telephone, email, etc. The Front Desk Coordinator ensures efficient patient flow within the practice and maintains a full appointment schedule.
The Front Desk Coordinator will check-in and check-out patients and be responsible for collection of patient fees at time of service. The Front Desk Coordinator is responsible for maintaining the reception area in a way that is consistent with the practice’s brand.

Job Responsibilities:
 Greeting all patients and guests to the practice
 Answering the telephone
 Scheduling appointments and maintaining a full appointment schedule
 Keeping the Optometrist(s) on schedule and maintaining efficient patient flow
 Appointment confirmation and recall reminders
 Receiving all incoming mail
 Reports to management/leadership on the status of appointment schedule
 Reports to management/leadership any patient challenges or complaints, likewise maintains and documents all patient testimonials

Competencies:
Frequent Interaction with Others
Must demonstrate the ability to manage multiple interruptions on a continual basis, always maintaining friendly interactions with team members, patients and guests of the practice.

Customer Orientation
The Front Desk Coordinator should be patient focused and displays a desire work within the practice’s brand values to deliver exceptional customer service.
Team Player
Exhibits the ability to work well within the team environment, supporting all members of the team in delivering on the patient experience.
Brand Championship
As the first point of contact, the Front Desk Coordinator must consistently display behaviors that champion the brand value proposition of the practice.
Detail Orientation
Must have the ability to maintain a high level of detail orientation despite frequent interruptions. Accuracy and diligence with regard to patient records, scheduling and file maintenance is required.
Pace of the Environment
Must be able to work at a fast pace. Effectively handling multiple tasks at one time, focusing on patient flow and experience.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends
• Weekend availability

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person