What are the responsibilities and job description for the Appointment Scheduling /Telephone Operator - Medical position at Kennedy-White Orthopaedic Center?
Kennedy-White Orthopaedic Center has been providing world-class orthopedic care in Sarasota, FL since 1975. Our orthopedic experts treat acute and chronic injuries, help alleviate pain and other symptoms, and manage simple to complex conditions.
We are currently seeking a full-time, Patient Access Coordinator to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, discounted medical, dental, and vision benefits, paid time off (PTO), 401k with company match, and more!
Position Summary
The Patient Access Coordinator position is responsible for assisting patients and referral sources with scheduling of appointments. Provides exceptional patient service by answering, responding, and routing a high volume of incoming calls from patients, physicians, hospitals, staff and other callers. Adheres to internal protocols to ensure consistency and quality service. Obtains accurate demographic information, and routes patient related questions to appropriate area.
Primary Functions & Accountabilities
Manages telephone calls as well as patient inquiries via mail or fax; return patient phone appointment requests in a timely manner.
Answers phones appropriately and professionally, providing excellent customer service.
Clarifies information needed by the caller and determines best course of action to meet the customer's needs.
Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly.
Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols.
Collects and enters patient's demographics in the system completely and accurately
Verifies patient's insurance information and confirms that Kennedy-White participates with their insurance plan.
Verifies any information necessary in preparation for office visit (e.g. if the patient has seen another physician for the same problem, if x-rays are available, etc.).
Direct patient calls regarding medical inquires to the appropriate resource.
Performs other duties as assigned
Knowledge, Skills & Abilities
- Ability to maintain excellent customer service relationship with referral sources, patients, physicians and peers.
- Demonstrated ability to make sound judgements.
- Dependable and able to arrive to work on time.
- Willing to adhere to company expectations and policies regarding professional work environment and customer support.
- Demonstrates professional integrity by being honest, reliable and respectful.
- Proven team player and willingness to work in a fast-paced team environment.
- Excellent listening and communication skills in order to fully support patients.
- Takes pride in their work and has a positive outlook.
Position Requirements
- High school diploma or equivalent
- One year of relevant office experience; Medical office experience preferred
Featured Benefits
- Paid Time Off (start earning PTO on day one of employment and enjoy unlimited carry over)
- Holiday Pay
- Discounted Medical, Dental, Vision Benefit Plans
- Life Insurance
- Retirement Savings Plan: 401(k) with company match
- Bereavement Leave
- Jury Duty Pay
- Free Parking
- Direct Deposit
- Monday through Friday work week
- Free coffee and vending available
- One primary location- no additional travel required
- Tremendous growth opportunities
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Medical Specialty:
- Orthopedics
- Pain Medicine
- Surgery
Schedule:
- 8 hour shift
Work Location: In person
Salary : $16 - $19
