What are the responsibilities and job description for the Mobile Crisis Response Counselor position at Kenneth Young Center?
Mobile Crisis Response Counselor
Kenneth Young Center is a 501(c)(3) not-for-profit dedicated to providing comprehensive outpatient behavioral health services to individuals of all walks of life. Located in the Northwest suburbs of Chicago, we offer a wide range of services including outpatient therapeutic care, recovery-oriented support, community prevention, LGBTQ outreach, older adult services, and crisis intervention. Our team welcomes and celebrates unique perspectives and represents the diversity and vitality of our local communities. Join our team to grow in your career while building stronger, healthier communities.
Job Scope: Works with individuals and families within community based systems to provide services including crisis intervention and intensive family based services. Actively contribute as a team member with on-call crisis response shifts to provide de-escalation and risk assessment in office and community based settings. On call-shifts run on a 24/7 basis, and include evening, weekend, and holiday hours. Maintain a caseload for linking clients to long-term services. Clients served ranges through the lifespan, but is predominately the adult population.
Benefits include: 4 weeks PTO, 8 paid holidays, 3 floating holidays, and a workplace culture that encourages work/life balance. Flexible hours. Guaranteed clinical supervision for licensure. Opportunity for bonus pay and mileage reimbursement. Work laptop and work iPhone provided. Also included: Health & Dental Insurance (BCBS), Vision Insurance, Life Insurance, Short-term Disability, FSA, 403(b) with organizational matching. 13-15 CEUs per year.
Clinical Responsibilities
- Provide a full range of crisis screening, assessment, and support services to a caseload of clients and their families. These services will include the following:
- Crisis screenings resulting in stabilization of client and/or referral to hospitalization
- Development of a plan to stabilize a client without the use of hospitalization if hospitalization is not necessary
- Case management services
- Linkage back to care provider
- Linkage to community resources as needed
- Ongoing support to help a client maintain access to established services
- Gathering information for a mental health assessment and individualized treatment plan
- Participate as a responsible crisis team member to maintain continuous on-call coverage and to accomplish other team tasks, goals and responsibilities
- Manage a caseload that reflects the MCR program demands
- Provide timely and accurate assessments of incoming calls with clinically appropriate dispositions.
- Determine the need for additional services based on the assessment and facilitate linkage.
- Participate in consultation, as needed, with other agency professionals or with paid agency consultants.
Performance Requirements
- Interpret and communicate, at the service delivery level, Center policies and procedures.
- Submit, in a timely and accurate fashion determined by supervisor, reports and data as required by the Center’s policies and procedures.
- Attend department meetings.
- Meet agency quality and compliance standard by accurately completing clinical documentation and service reporting in a timely manner.
- Meet or exceed service productivity expectation
- Participate in program evaluation and development of service options that best address client needs
- Participate in Staff training and development seminars
- Work cooperatively with other Center teams and programs to maintain smooth continuity of care when cases are shared across teams
- Become familiar with and utilize of outside resources as needed to provide comprehensive services to clients
- Participate in supervision with Coordinator and in regular performance appraisals as directed
Education and Experience
- Masters Degree in Psychology or Social work preferred, or Bachelors Degree from an Accredited College or University in Social Work, Psychology, or closely related discipline
- One to three years experience working with children and adolescents
- Valid driver’s license, proof of insurance and reliable transportation required.
- Computer skills required
Schedule
- Exempt, Full-Time, 37.5 hour work week
- Must work a flexible schedule in response to the needs of the target population served, including rotating direct on-call responsibilities, which includes evening, weekend, and holiday hours
Kenneth Young Center is an Equal Opportunity Employer
