What are the responsibilities and job description for the Service Advisor position at Kenny Kent Scion?
Kenny Kent Toyota is seeking candidates for a Service Advisor position. The preferred candidate will have previous experience, like working with the public, have an outgoing personality and be able to thrive in a fast paced environment and have good attendance.
The essential job responsibilities are as follows:
Maintain a Customer Satisfaction Index (CSI) as set by service manager.
Secure accurate customer and vehicle data.
Advise customers regarding vehicle needs, the value of maintaining their cars in accordance with the manufacturers’ specifications. Help establish a timeline for maintenance.
Provides an estimate for labor and parts through our multi-point inspection system.
Follow up progress on each repair order during the day.
Handle telephone inquires regarding work in process and appointments.
Ensures accurate repair order documentation.
Build and maintain good working relationships with customers to encourage repeat and referral business.
Manage loaner car fleet.
Other duties as assigned.
We offer medical benefits after 60 days, immediate 401k participation and discounts on parts, vehicles and service.
The essential job responsibilities are as follows:
Maintain a Customer Satisfaction Index (CSI) as set by service manager.
Secure accurate customer and vehicle data.
Advise customers regarding vehicle needs, the value of maintaining their cars in accordance with the manufacturers’ specifications. Help establish a timeline for maintenance.
Provides an estimate for labor and parts through our multi-point inspection system.
Follow up progress on each repair order during the day.
Handle telephone inquires regarding work in process and appointments.
Ensures accurate repair order documentation.
Build and maintain good working relationships with customers to encourage repeat and referral business.
Manage loaner car fleet.
Other duties as assigned.
We offer medical benefits after 60 days, immediate 401k participation and discounts on parts, vehicles and service.