Long Term Care Specialist, Screener

Description

The Aging and Disability Resource Center (ADRC) is a single point entry for older adults and people with disabilities who need information and assistance with community resources and access to publicly funded, community-based long-term care programs. The LTC Specialist will provide information and assistance (IA&A), long-term-care options counseling, and functional eligibility and enrollment. 

Duties and Responsibilities:

• Provide prompt, accurate and friendly responses to requests for information about an array of topics and for access to long term care resources.
• Maintain up to date knowledge of community resources and benefit programs, and program guidelines. 
• Obtain and maintain Inform USA certification within 1 year of employment.
• Provide guidance to individuals and families about long term care options.
• Acquire and maintain certification as a screener for the Long-Term Care Functional Screen and participate in all training for screeners.
• Maintain up to date knowledge of eligibility and enrollment & disenrollment procedures and protocols for Family Care and Partnership Programs, PACE and the self-directed supports waiver IRIS.
• Meet with consumers outside of the office to conduct functional eligibility and enrollment for public funding for community-based services, and/or long-term care options counseling. 
• Provide advocacy and connect clients with needed services.
• Make referrals to programs within the ADRC as well as to outside organizations to meet needs of individuals living in the community.
• Document calls, maintain detailed case records, complete eligibility and enrollment documentation, and participate in case staffing's. 
• Attend and participate in staff development programs, including in-service training, staff meetings and professional seminars.
• Maintain high level of confidentiality and performance that is established in ADRC contract, quality assurance plans and agency standards. 

Qualifications

Qualifications:

• Bachelor’s degree in human service-related field
• The equivalent of at least one year’s full-time experience in a health or human service field, working with one or more of the client populations served by the ADRC. Qualifying work experience may be paid or unpaid, including internships, field placements, and volunteer work
• Excellent active listening, interviewing, and advocacy skills 
• Knowledge of case work principles, long-term care, social service delivery systems and community resources
• Knowledge of Medicaid, Medicare and other public benefit programs preferred 
• Ability to organize and plan work effectively, and independently
• Ability to communicate clearly and effectively, orally and in writing
• Ability to handle difficult callers and situations and take appropriate action
• Certified Long-Term Care Functional Screener preferred
• Certified for Community Resource Specialist-Aging/Disabilities preferred
• Proficient experience with computers 
• Reliable, insure vehicle 

Signature: _______________________________________________________      Date: _____________________________