What are the responsibilities and job description for the Customer Service Coordinator position at Kens Foods Inc?
Ken’s Foods is a family owned business that takes pride in its roots. Ken's Foods, Inc was incorporated in 1958, and currently has plant operations in Marlborough, Massachusetts, McDonough, Georgia, Las Vegas, Nevada, and Lebanon, Indiana. In addition, Ken's employs over 1000 employees nationally. To this day, Ken’s is still owned by the same family, as they continue their tradition of flavor obsession. Joining Ken’s Foods is becoming part of an enthusiastic team. Whether you’re in our state-of-the-art facilities or in our corporate headquarters, you’ll enjoy a warm company culture and get all the tools you will need to succeed in your career.
Job Summary
The ideal candidate is a proactive, detail-oriented professional with strong organizational and multitasking abilities. In this fast-paced environment, they must efficiently manage customer orders and requests with accuracy and urgency. This role also requires stepping in to support other Customer Service Coordinators as needed to maintain seamless department operations.
Essential Duties and Responsibilities- Key responsibilities include, but are not limited to:
Order Processing: Process customer orders via email and EDI while ensuring compliance with internal policies and customer requirements.
Order Accuracy: Validate order details, including product codes, pricing, weights, and lead times, while identifying and resolving discrepancies.
Order Compliance: Enforce order requirement rules such as pallet and layer configurations, multiple LTL orders, and other customer specific requirements.
Customer support: Promptly respond to a high volume of daily emails and customer inquiries with accuracy and attention to detail. Handle incoming phone calls, conducting thorough research and problem-solving to effectively resolve customer concerns.
Collaborative Customer Engagement: Foster strong customer relationships by providing proactive support and guidance while upholding established company policies.
Issue Resolution: Investigate and resolve order-related issues efficiently while escalating concerns as needed, both internally and externally.
Cross-Functional Communication: Work closely with internal teams to source and provide accurate information for effective problem-solving.
CRM & Account Management: Utilize CRM platforms to manage and oversee multiple account types, including Foodservice, Retail, Regional, and National Accounts.
Department Support: Step in to assist other Customer Service Coordinators in case of absences, as assigned by the manager.
Additional Responsibilities: Perform other duties as assigned to support the department’s success.
SUPERVISORY RESPONSIBILITIES
Help in the process of training new Customer Service Coordinators when necessary.
ESSENTIAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
SKILLS AND ABILITIES
- Must be able to multi-task
- Must be detailed orientated.
- Must be able to work well with others and work independently.
- Knowledge of EDI and Microsoft Word a plus.
Employment with Ken’s Foods is contingent upon successful completion of a drug test, background screening, and pre-employment assessment.
Education
Required- GED/High School Equivalency or better
Behaviors
Preferred- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
