Business Office Manager

Why Kensington Place? Because Our Promise is to love and care for your family as we do our own…and this extends to our team members too! 

Become part of a community that’s driven by its unique core values: a Love for Seniors, Respect for Each Other, Passion for Excellence, and a Spirit to Serve. 

Partner with us to find your path, grow your purpose, and expect the unexpected: deeper connections, better opportunities, and a stronger sense of belonging.

Salary: $95-000 - $105,000  20% Annual Bonus Potential

Schedule: Monday - Friday

Work Location: On-Site at Kensington Place Redwood City

What does Kensington Senior Living offer you?

• Competitive Salary & Annual Bonus Potential
• Health, Dental, Vision, Life Insurance, & other optional benefits.
• 401(k) Plan
• Paid Vacation
• Employee Assistance Program
• Employee Referral Bonus Program 
• Complimentary Meals 
• Growth Opportunities

Summary

The Business Office Manager is responsible for the accounting and financial management duties of the community.

Duties and Responsibilities: 

• Manages the accounts receivable process including monitoring of move in and move out activity, posting of charges into billing system, sending out monthly bills, and posting and depositing resident payments.
• Ensures timely collection activities, through follow-up inquiries, solving payment discrepancies. 
• Reports delinquent accounts to the Executive Director, and negotiates with past due accounts.
• Maintains confidentially of all resident information and adheres to accounting practices to ensure that resident funds are maintained in accordance with current federal and state regulations and guidelines.
• Manages the accounts payables process including creating 1099s for new vendors, monitoring service agreements, timely batching of vendor and service provider invoices and expense vouchers for payment and filing of invoices and paperwork. Reconciles P Card receipts daily.
• Manages the process for ensuring financial objectives are regularly communicated to all departments. 
• Ensures that department directors properly code invoices for payment and are managing effectively against “spend down” goals.
• Assists company Controller in preparing monthly financial operating statements, balance sheets, cash flow statements, capital expense summaries, and other financial reports. Assists Executive Director in development of budgets and forecasts, analysis of variance payroll and expenses to budget, and monitoring of capital expenditure expenses.
• Conduct weekly Spend Down meetings with department heads to ensure labor and controllable expenses are in line with financial targets. Advises department heads and the Executive Director of the results of the spend down reviews and recommends corrective actions where required.
• Maintains office equipment including computers, WiFi, postage machines and copiers.
• Interviews, makes hiring recommendations, trains, orients, supervises, evaluates the performance of Concierge personnel. Sets departmental priorities and makes job assignments. Keeps team members informed of changes that affect them.
• Attends training courses and participates in other professional development activities as required.

Knowledge and Skill: 

• Must have excellent verbal skills and communication abilities.
• Ability to work effectively within a team based environment.
• Strong time management and organizational skills.
• Must possess analytical skills and be able to effectively handle multiple projects concurrently.
• Must demonstrate effective negotiation techniques.
• Knowledge of Generally Accepted Accounting Practices and local, state, and federal tax laws.
• General knowledge of state and federal labor and employment practices requirements.
• Must have excellent computer skills including; Word, Excel, Outlook, Power Point, and Property Management Systems.

Qualifications:

• Minimum of 3 years in financial management position(s), with preferable senior living or home-care background.
• Must be able to clearly and proficiently communicate with people of all ages and abilities, displaying consideration of their rights and sensitivities, while maintaining an energetic, positive attitude.
• Must be able to read and write English, and follow verbal and written instructions.
• Must maintain a clean and well-groomed appearance and follow the dress code as outlined in the employee handbook.
• Ability to work flexible hours including weekends and evenings.
• Be in good health, and physically and mentally capable of performing assigned tasks.
• Demonstrates freedom from pulmonary tuberculosis by a health screening performed by a physician not more than (6) months prior to or (7) days after employment.
• Must be cleared in a criminal background check administered in the state of California.
• High school diploma required; Bachelor’s degree strongly preferred.

Mental and Physical Requirements:

• Requires ability to stand and walk short and long distances for extended periods of time.
• Must be able to lift and/or carry objects in excess of 25 pounds.
• Requires reaching above, below, and at shoulder length.
• Ability to remain calm and positive in stressful situations.