Desktop Operating Systems Support

Salary : $31.30 - $35.59 Hourly

Location : Information Technology 320 Ottawa Avenue NW Grand Rapids

Job Type : Full-time

Remote Employment : Flexible / Hybrid

Job Number : 2501-228-1653 REF

Department : Information Technology

Division : IT - Help Desk

Opening Date : 01 / 10 / 2025

Closing Date : 1 / 24 / 2025 11 : 59 PM Eastern

Job Responsibilities

The successful candidate will provide support for desktop operating systems in order to maintain the functional capacity of desktop clients, to support current and proposed applications and to interact with the County enterprise network. Analyzes desktop operating system problems; develops technically efficient solutions in collaboration with vendor support staff or independently, as appropriate; and effects solutions. Identifies and evaluates security issues with respect to desktops and collaborates with other members of the department to ensure the security and integrity of desktops, the enterprise network and County data and software.

In addition, the Desktop Operating Systems Support position :

• Installs, configures, and maintains desktop operating systems and system programs to support information management and processing applications.
• Analyzes changes to current desktop operating systems contained in upgrades and / or new releases of operating system software to identify compatibility with and impact on licensed and proprietary desktop applications software and the County enterprise network.
• Tests, installs, and configures desktop operating system upgrades and new releases.
• Performs routine housekeeping functions for desktop operating systems; diagnoses operating problems; and restores desktop functionality.
• Updates and maintains desktop operating system documentation.
• Provides work direction for Customer Service Technicians in the deployment of new desktop operating systems and / or new releases or upgrades of existing systems, and the application of patches and fixes.
• May perform any and all functions of the Customer Service Technician classification as necessary to provide quality support to end-users.
• Performs other related duties as assigned.

Minimum Qualifications

Bachelor's degree from an accredited college or university in Computer Science, Computer Engineering, Business Information Systems, Information Technologies, or a related field, combined with at least three years progressively responsible experience in the installation, troubleshooting and maintenance of desktop operating systems, hardware and applications software.

Must possess a thorough working knowledge of desktop operating systems, hardware and applications software, and installation, maintenance, and diagnostic protocols; knowledge of computer security protocols and systems, network architectures, systems analysis and systems design, client / server database applications, programming languages, including query languages, basic knowledge of networking protocols and configurations for support of client installations.

Possess positive customer service practices with strong interpersonal and oral and written communication skills. Candidates with an equivalent combination of education and experience may be considered.

Additional Information

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Kent County Human Resources

Benefit Summary

Management Pay Plan (MPP), Non-Exempt

Effective January 1, 2024

Medical and Prescription Plans / Health Care Premium

Health Care Providers - BCBS Wellness PPO, Blue Care Network HMO or BCMS Wellness High Deductible Health Plan (HDHP) with Health Savings Account (HSA)

Prescription Provider - Capital Rx

PPO or HMO : 20% of total healthcare premium per month - pretax

HDHP w / HSA : 15% of total healthcare premium per month - pretax

HSA - One-time new enrollment County contribution of $1,000 single or $2,000 family,

max HSA contribution $4,150 single / $8,300 family

Eligible for non-smoking and wellness exam incentives

Medical benefits will become effective first day of the month after hire.

BENEFIT ELECTION FORM MUST BE RETURNED TO

HUMAN RESOURCES WITHIN 4 DAYS OF HIRE.

Dental Plan - Varipro

Class I - 100% of incurred charges (2 cleanings and 1 x-ray per person, per year)

All other Services - 50% of reasonable costs (including Orthodontics)

Up to $2,500 annually per family

Vision Plan - VSP

No charge for WellVision Exam; $20 materials co-pay or up to $60 co-pay for contact fitting with participating doctors

Life Insurance

50,000 County paid Term Life Insurance

Supplemental Life Insurance / Dependent Life Insurance

Self-pay in increments of $5,000; Minimum-$15,000 / Maximum-$450,000

Spouse term life = $25,000, Child term life = $10,000

Flexible Spending - Varipro

Pre-tax contributions for Health and Dependent Care - not eligible for Health Flexible Spending if you are in the HDHP plan

Vacation Leave

Full Time : 6 hours 40 minutes each month - after initial month of hire (0-3 years)

Part Time : 4 hours 50 minutes each month - after initial month of hire (0-3 years)

See MPP Handbook for details.

Paid Time Off

Full Time : Pro-rated amount of 80 hours based on number remaining months in the year at time of hire.

80 hours on the payroll at the start of the year

Part Time : Pro-rated amount of 40 hours based on number remaining months in the year at time of hire.

40 hours on the payroll at the start of the year

Unused paid time off will be transferred to the employee's reserve sick leave bank up to 182 hours immediately prior to the issuance of the annual paid time off credit. Hours in excess of 182 hours will be placed in employee's retirement bonus bank.

Paid Parental Leave

80 hours of paid time off for birth of a child or temporary placement of the child for adoption. Eligible the 1st of the month following date of hire, runs concurrently with FMLA

Sickness & Accident Plan

1st day of accident or 8th day of illness

67% of gross wages; 26 week benefit

Eligible 1st of the month following date of hire

Long Term Disability

60% of monthly covered earning to a maximum of $5,000 per month; waiting period of 180 days

Holidays

11 Scheduled Holidays

Full Time : 8 Hours pay at regular straight time rate

Part Time : 4 Hours pay at regular straight time rate

Probation Period

None - At Will Employee / Management Relationship

Shift Premium

Non-exempt employees are eligible for a shift premium of $0.50 / hour for regularly scheduled second and third shifts that begin after 2 : 00 p.m., or for holiday or weekend work.

Overtime

Non-exempt employees are eligible for overtime at a rate of time and one half (1½) their normal hourly rate for hours worked in excess of 40 hours per week.

Tuition Reimbursement

365 per credit hour; maximum of 9 credit hours per year (see policy for eligibility)

Mileage

Published IRS Rate

Deferred Compensation

Enrollment first of each month with a minimum investment of $25 per pay period

Retirement / Defined Pension

Mandatory participation in a Contributory Defined Benefit Pension Plan.

Employee contribution is 9.21% of pre-tax earnings

Supplement to Medical Benefits Premium

Based on years of service, employees may be eligible for a medical benefits premium supplement.

Salary : $2,500