Technical Support Specialist - Swing Shift

Job Description

Job Description

DEPARTMENT : Technology

REPORTS TO :

Senior Director of Network and New Technologies

DIRECT REPORTS : None

LEVEL : Associate

WORK HOURS :

12 : 00 pm - 8 : 00 pm Tuesday - Friday, 10 : 00 am - 6 : 00 pm Saturday

JOB CATEGORY

Hourly Staff

JOB DESCRIPTION :

Educational and Event Technology Support

Point of contact for classroom, office and event technology trouble calls and setup.

Equipment inventory and lifecycle management.

Audio / Video systems installation and repair management.

Collaborates with the Director of Technical Theater to provide technical support to on-campus events such as presentations, receptions, and other special events.

Printer and MFP Maintenance and Support

Manage printer and MFP consumables and coordination of vendors.

Primary for troubleshooting and vendor repair escalation.

User printing support and training.

Helpdesk

Prioritizing and managing many open trouble tickets at one time.

Laptop, device and software diagnostics and troubleshooting.

Help Desk support and coverage.

Technology Project Support and Implementation

Installation of new and replacement equipment.

Implementing new solutions and / or replacing current systems. I.e.A / V systems (Projector / TV / Audio systems), desktops, phones, MFP / Copiers, etc...

Other

Other duties as assigned by the Director.

Support for additional school-day student facing activities (e.g. advisory, club, elective, DEI initiative, etc), as assigned by the Director.

SKILLS & COMPETENCIES :

Troubleshooting

Able to prioritize and segment problem domains to find failure points.

Plan fixes and resolutions within and outside production timeframes.

Systematically test solutions, starting with basic and escalating in complexity.

Ability to learn new skills as required

Intermediate Technical, Electrical and Mechanical knowledge

Intermediate knowledge and experience troubleshooting computer and network systems, required

Basic electrical knowledge in relation to troubleshooting devices and systems, required

Basic mechanical knowledge and experience, are required for device and infrastructure installation and troubleshooting, required

Knowledge with installing and uninstalling appropriate theater technology such as microphones, amplifiers, projection, computer connection, and furniture (such as lecterns), preferred

Customer Service and Time management

Able to respond quickly and professionally to trouble tickets and support requests.

Self-starter on project advancement and working independently.

Practices proactive action and maintenance when not responding to trouble reports reactively.

Salary range :

45,000 - $57,000 annually (based on $21.63 - $27.40 / hour) full-time benefits

Start Date : Immediate

About Kent Denver School :

Kent Denver School is a college preparatory day school of 750 students in grades 6-12 located on 200 acres in suburban Denver. Kent Denver has been recognized for our leadership in diversity, equity, and inclusion. We are committed to fostering a culturally diverse faculty and student body and we are eager to consider applications from candidates who believe in the critical importance of diversity in the life of a school.

Kent Denver School Employment Policy :

Kent Denver School is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, creed, color, religion, transgender status (including gender identity or gender expression), sex (including pregnancy), gender, age, national origin, ancestry, physical or mental disability, marital status, marriage to a coworker, sexual orientation, status with regard to public assistance, membership or activity in a local commission, veteran status (including Vietnam era veteran status), genetic information, military service, application for military service or any other characteristic protected by applicable law.

Our school makes reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. An applicant who does not meet the minimum qualifications of the position(s) for which the applicant applies will not be considered for employment.

Salary : $45,000 - $57,000