What are the responsibilities and job description for the Virtual Operations Assistant: Internationally-Based (1099) position at KENTECH?
KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.
MISSION
We're on a mission to help the world make clear and informed hiring decisions
VALUE
To achieve our team, exhibit the behaviors and core values aligned with this mission
As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.
KENTECH Consulting Inc. is an award-winning background screening technology company dedicated to efficiency, innovation, and operational excellence. We are looking for a versatile and resourceful Operations Assistant to provide critical support across multiple business functions.
If you’re a problem-solver with a can-do attitude, thrive in fast-paced environments, and enjoy wearing many hats, this role is for you! From IT troubleshooting and client support to project coordination and process improvement, this position requires attention to detail, strong multitasking abilities, and a proactive mindset.
Key Responsibilities:
🔹 General Operations & Cross-Functional Support
✔ Assist with various operational tasks to keep business functions running smoothly.
✔ Act as a liaison between departments, vendors, and clients to ensure seamless workflows.
✔ Tackle unexpected challenges with a hands-on, problem-solving approach.
💻 IT & Technical Support
✔ Provide basic IT troubleshooting (software issues, system setups, user support).
✔ Maintain and update company software, tools, and databases.
✔ Train employees on new systems and software updates as needed.
🛠 Customer Service & Client Support
✔ Respond to client inquiries, troubleshoot issues, and provide exceptional customer service.
✔ Assist customers with system navigation, account issues, and general inquiries.
✔ Ensure a positive client experience by resolving concerns quickly and professionally.
📦 Order Processing & Billing Support
✔ Oversee client order processing to ensure accuracy and efficiency.
✔ Collaborate with finance teams to assist with invoicing, billing discrepancies, and payment tracking.
📊 Project Coordination & Tracking
✔ Maintain project schedules, track deliverables, and provide regular updates on progress.
✔ Identify potential bottlenecks and proactively find solutions.
📑 Standard Operating Procedures (SOPs) & Process Improvement
✔ Develop, refine, and implement SOPs to streamline daily operations.
✔ Continuously optimize workflows to improve efficiency and reduce operational friction.
🗂 Administrative & General Support
✔ Handle document management, data entry, scheduling, and general administrative tasks.
✔ Step in wherever needed to support the team and maintain smooth operations.
Qualifications & Skills:
✔ Tech-Savvy – Basic IT troubleshooting skills and a willingness to learn new tools.
✔ Software Proficiency – Experience with Microsoft Office, Google Suite, and project management tools.
✔ Customer Service Experience – Strong ability to assist clients with system navigation and troubleshooting.
✔ Billing & Invoicing Knowledge – Familiarity with financial processes is a plus.
✔ Excellent Communication – Strong written and verbal skills to collaborate effectively.
✔ Highly Organized & Adaptable – Able to juggle multiple tasks efficiently in a remote setting.
✔ Self-Motivated Team Player – Works independently while also being a strong collaborator.
✔ Prior Experience in Operations, Administration, or Related Fields is preferred.
BONUS POINTS:
If you're a proactive problem-solver who thrives on variety and loves keeping things running smoothly, we want to meet you!
KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.
This is a remote position.
MISSION
We're on a mission to help the world make clear and informed hiring decisions
VALUE
To achieve our team, exhibit the behaviors and core values aligned with this mission
- Customer Focused: We are customer focused and results-driven.
- Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
- Fact Finders: We are passionate investigators for discovery and truth.
- Community Partnerships: We believe there is no greater power for transformation than delivering on what a community cares about.
As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.
KENTECH Consulting Inc. is an award-winning background screening technology company dedicated to efficiency, innovation, and operational excellence. We are looking for a versatile and resourceful Operations Assistant to provide critical support across multiple business functions.
If you’re a problem-solver with a can-do attitude, thrive in fast-paced environments, and enjoy wearing many hats, this role is for you! From IT troubleshooting and client support to project coordination and process improvement, this position requires attention to detail, strong multitasking abilities, and a proactive mindset.
Key Responsibilities:
🔹 General Operations & Cross-Functional Support
✔ Assist with various operational tasks to keep business functions running smoothly.
✔ Act as a liaison between departments, vendors, and clients to ensure seamless workflows.
✔ Tackle unexpected challenges with a hands-on, problem-solving approach.
💻 IT & Technical Support
✔ Provide basic IT troubleshooting (software issues, system setups, user support).
✔ Maintain and update company software, tools, and databases.
✔ Train employees on new systems and software updates as needed.
🛠 Customer Service & Client Support
✔ Respond to client inquiries, troubleshoot issues, and provide exceptional customer service.
✔ Assist customers with system navigation, account issues, and general inquiries.
✔ Ensure a positive client experience by resolving concerns quickly and professionally.
📦 Order Processing & Billing Support
✔ Oversee client order processing to ensure accuracy and efficiency.
✔ Collaborate with finance teams to assist with invoicing, billing discrepancies, and payment tracking.
📊 Project Coordination & Tracking
✔ Maintain project schedules, track deliverables, and provide regular updates on progress.
✔ Identify potential bottlenecks and proactively find solutions.
📑 Standard Operating Procedures (SOPs) & Process Improvement
✔ Develop, refine, and implement SOPs to streamline daily operations.
✔ Continuously optimize workflows to improve efficiency and reduce operational friction.
🗂 Administrative & General Support
✔ Handle document management, data entry, scheduling, and general administrative tasks.
✔ Step in wherever needed to support the team and maintain smooth operations.
Qualifications & Skills:
✔ Tech-Savvy – Basic IT troubleshooting skills and a willingness to learn new tools.
✔ Software Proficiency – Experience with Microsoft Office, Google Suite, and project management tools.
✔ Customer Service Experience – Strong ability to assist clients with system navigation and troubleshooting.
✔ Billing & Invoicing Knowledge – Familiarity with financial processes is a plus.
✔ Excellent Communication – Strong written and verbal skills to collaborate effectively.
✔ Highly Organized & Adaptable – Able to juggle multiple tasks efficiently in a remote setting.
✔ Self-Motivated Team Player – Works independently while also being a strong collaborator.
✔ Prior Experience in Operations, Administration, or Related Fields is preferred.
BONUS POINTS:
- EXPERIENCE WITH TAZWORKS
- Flexible Work Schedule (Based on company needs)
- Competitive Pay Based on Experience & Project Scope
If you're a proactive problem-solver who thrives on variety and loves keeping things running smoothly, we want to meet you!
KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.
This is a remote position.
