What are the responsibilities and job description for the Business Analyst I position at Kentucky Farm Bureau Insurance?
Overview
Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Gathers and drafts detailed description of user needs, program functions, and steps required to develop or modify system requirements. Relies on limited, but developing experience and judgment to plan and accomplish goals. May serve as a project lead or co-lead and direct the work of others. Exercises discretion and independent judgment during the decision-making process. Has knowledge of commonly-used concepts, practices, and procedures.
Responsibilities
Evaluates and analyzes underwriting and claim procedures and processes.
Evaluates, analyzes and/or interprets insurance or insurance related documents.
Researches new technology and tools to enhance product performance.
Understands insurance business functions and develops the ability to interpret project requirements.
Monitors industry software products and research packages that promote efficiencies of underwriting and claim functions for underwriters, agents, adjusters, etc.
Participates in coordinating the training of underwriting and claim personnel as it relates to systems training, new programs, process and procedure changes, etc.
Manages tracking of incident reports, defects and change requests ensuring their timely resolution. Involved in testing, including results verification and release sign-off.
Elicits requirements using techniques such as, but not limited to, interviews, requirements workshops, surveys, site visits. May also include leveraging existing deliverables such as business process descriptions, use cases, scenarios, story cards, task and workflow diagrams to facilitate discussion.
Develops requirements specifications according to standard templates, using project appropriate language.
Works with other BAs to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Under the guidance of more senior BAs, proactively communicates and collaborates with external and internal customers to analyze information needs and functional requirements and deliver the artifacts as needed - Business Requirements Documents, Use Cases, story cards, rules, screen and interface designs, etc.
Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow. Also serves as the liaison between the business units, technology teams and support teams.
Collaborates with developers and subject matter experts to establish the technical vision and analyzes tradeoffs between usability and performance needs.
Reviews technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
Prepares written test plan, documenting completed items until all testing is complete.
Works with IT to conduct testing of system changes and applications. Advocates the appropriate level of quality by the resolution of important defects; and works with IT to ensure the software development process has an appropriate level of testing.
Prepares and presents communications (written and verbal) to underwriting, claims, agency managers, agency office staff and State Office staff concerning system enhancements, process and procedure changes, development issues, new product offerings and any other relevant items.
Represents department on committees and task forces.
Demonstrates reliability, timeliness and accuracy in performing assigned duties.
Assists other department team members as needed.
Completes other responsibilities as requested by the Director, Underwriting Services.
Regular, predictable attendance.
This list of Essential Functions is non-exhaustive and may be supplemented as necessary.
PROJECT MANAGEMENT RELATED FUNCTIONS
Understands project management methodology and project life cycle.
Works directly with appropriate personnel to understand project concept, objectives and approach to take assigned project from original concept through final implementation.
Works with others to identify and staff appropriate project team members.
Works under the guidance of others to define project scope and objectives with stakeholders.
Helps to create and maintain project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts.
Helps to manage the change control process and project budget.
Prepares and/or participates in preparation of project management communications as outlined in KFB’s project methodology.
Meets with project team(s) regularly to review project deliverables and deadlines.
Assists in or leads cross-functional business teams consisting of both internal and external resources throughout all phases of project lifestyles.
This list of Project Management related functions is non-exhaustive and may be supplemented as necessary.
OTHER RESPONSIBILITIES
Attends vendor training, classes, presentations, and seminars.
Travel, including overnight, as needed.
Weekend deployment testing, as needed.
Have supportive attitude toward department and corporate goals.
Strive to provide positive leadership.
Follow And Demonstrate The KFB Guiding Principles:
Champion People – we are committed to maximize each person’s ability to make a positive impact.
Connectivity – we are committed to enable and foster collaboration to achieve the best collective results.
Operational Excellence – we are committed to effective and efficient processes to deliver optimal performance and drive sustainability.
Customer Service – we are committed to make exceptional customer experience our top priority.
This list of Other Responsibilities is non-exhaustive and may be supplemented as necessary.
JOB SPECIFICATIONS
Physical demands: sitting; speaking; normal vision/hearing with or without correction; valid driver’s license.
Mental demands: analytical thinking; ability to work under pressure and on own initiative; creative problem-solving techniques; planning and organizational skills; strong attention to detail; ability to deal with ambiguity.
Environmental factors: standard office lighting, temperature and noise.
Equipment: personal computer or laptop.
Qualifications
Bachelor’s Degree or a combination of formal education, training and experience to acquire knowledge and skills generally equivalent to those possessed by a college graduate.
Requires 0-3 years of experience.
Underwriting And/or Claim Experience Is Preferred.
Project management experience is preferred.
Training Experience Is Preferred.
Basic knowledge of core insurance business functions, underwriting and claim policies is preferred.
Commitment to taking introductory insurance related educational courses as well as business analysis related courses is required.
Excellent communication skills (includes verbal, written, presentation and negotiating skills) and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Strong analytical skills are required. Project management skills are preferred, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Demonstrated ability to work in a team environment.
Successfully engage in multiple initiatives simultaneously.
Able to adjust quickly to workplace change with minimal disruption.
Goal oriented and self-motivated.
Empathetic with other people’s needs and objective.
Experience with Microsoft Office products (Word, Excel, PowerPoint, Outlook).
Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Gathers and drafts detailed description of user needs, program functions, and steps required to develop or modify system requirements. Relies on limited, but developing experience and judgment to plan and accomplish goals. May serve as a project lead or co-lead and direct the work of others. Exercises discretion and independent judgment during the decision-making process. Has knowledge of commonly-used concepts, practices, and procedures.
Responsibilities
Evaluates and analyzes underwriting and claim procedures and processes.
Evaluates, analyzes and/or interprets insurance or insurance related documents.
Researches new technology and tools to enhance product performance.
Understands insurance business functions and develops the ability to interpret project requirements.
Monitors industry software products and research packages that promote efficiencies of underwriting and claim functions for underwriters, agents, adjusters, etc.
Participates in coordinating the training of underwriting and claim personnel as it relates to systems training, new programs, process and procedure changes, etc.
Manages tracking of incident reports, defects and change requests ensuring their timely resolution. Involved in testing, including results verification and release sign-off.
Elicits requirements using techniques such as, but not limited to, interviews, requirements workshops, surveys, site visits. May also include leveraging existing deliverables such as business process descriptions, use cases, scenarios, story cards, task and workflow diagrams to facilitate discussion.
Develops requirements specifications according to standard templates, using project appropriate language.
Works with other BAs to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Under the guidance of more senior BAs, proactively communicates and collaborates with external and internal customers to analyze information needs and functional requirements and deliver the artifacts as needed - Business Requirements Documents, Use Cases, story cards, rules, screen and interface designs, etc.
Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow. Also serves as the liaison between the business units, technology teams and support teams.
Collaborates with developers and subject matter experts to establish the technical vision and analyzes tradeoffs between usability and performance needs.
Reviews technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
Prepares written test plan, documenting completed items until all testing is complete.
Works with IT to conduct testing of system changes and applications. Advocates the appropriate level of quality by the resolution of important defects; and works with IT to ensure the software development process has an appropriate level of testing.
Prepares and presents communications (written and verbal) to underwriting, claims, agency managers, agency office staff and State Office staff concerning system enhancements, process and procedure changes, development issues, new product offerings and any other relevant items.
Represents department on committees and task forces.
Demonstrates reliability, timeliness and accuracy in performing assigned duties.
Assists other department team members as needed.
Completes other responsibilities as requested by the Director, Underwriting Services.
Regular, predictable attendance.
This list of Essential Functions is non-exhaustive and may be supplemented as necessary.
PROJECT MANAGEMENT RELATED FUNCTIONS
Understands project management methodology and project life cycle.
Works directly with appropriate personnel to understand project concept, objectives and approach to take assigned project from original concept through final implementation.
Works with others to identify and staff appropriate project team members.
Works under the guidance of others to define project scope and objectives with stakeholders.
Helps to create and maintain project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts.
Helps to manage the change control process and project budget.
Prepares and/or participates in preparation of project management communications as outlined in KFB’s project methodology.
Meets with project team(s) regularly to review project deliverables and deadlines.
Assists in or leads cross-functional business teams consisting of both internal and external resources throughout all phases of project lifestyles.
This list of Project Management related functions is non-exhaustive and may be supplemented as necessary.
OTHER RESPONSIBILITIES
Attends vendor training, classes, presentations, and seminars.
Travel, including overnight, as needed.
Weekend deployment testing, as needed.
Have supportive attitude toward department and corporate goals.
Strive to provide positive leadership.
Follow And Demonstrate The KFB Guiding Principles:
Champion People – we are committed to maximize each person’s ability to make a positive impact.
Connectivity – we are committed to enable and foster collaboration to achieve the best collective results.
Operational Excellence – we are committed to effective and efficient processes to deliver optimal performance and drive sustainability.
Customer Service – we are committed to make exceptional customer experience our top priority.
This list of Other Responsibilities is non-exhaustive and may be supplemented as necessary.
JOB SPECIFICATIONS
Physical demands: sitting; speaking; normal vision/hearing with or without correction; valid driver’s license.
Mental demands: analytical thinking; ability to work under pressure and on own initiative; creative problem-solving techniques; planning and organizational skills; strong attention to detail; ability to deal with ambiguity.
Environmental factors: standard office lighting, temperature and noise.
Equipment: personal computer or laptop.
Qualifications
Bachelor’s Degree or a combination of formal education, training and experience to acquire knowledge and skills generally equivalent to those possessed by a college graduate.
Requires 0-3 years of experience.
Underwriting And/or Claim Experience Is Preferred.
Project management experience is preferred.
Training Experience Is Preferred.
Basic knowledge of core insurance business functions, underwriting and claim policies is preferred.
Commitment to taking introductory insurance related educational courses as well as business analysis related courses is required.
Excellent communication skills (includes verbal, written, presentation and negotiating skills) and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Strong analytical skills are required. Project management skills are preferred, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Demonstrated ability to work in a team environment.
Successfully engage in multiple initiatives simultaneously.
Able to adjust quickly to workplace change with minimal disruption.
Goal oriented and self-motivated.
Empathetic with other people’s needs and objective.
Experience with Microsoft Office products (Word, Excel, PowerPoint, Outlook).
