What are the responsibilities and job description for the Insurance Customer Service Representative position at Kentucky Farm Bureau Insurance?
```Duties```
As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns. Your main duties will include:
- Handling inbound customer inquiries via phone and email
- Resolving customer questions in a professional and efficient manner
- Providing information about products and services
- Conducting outbound calls to follow up with customers
```Requirements```
We are looking for candidates who possess the following qualifications:
- Strong communication skills in English
- Ability to analyze customer needs and offer appropriate solutions
- Experience in sales or customer service is preferred
- Proficiency in phone etiquette and handling high call volumes
- Capability to upsell products or services to customers
- Join our team as a Customer Service Representative and be part of a dynamic work environment where your skills will be valued and developed.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k) matching
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $15 - $18
