Food Senior Supervisor

Responsibilities

• Assist Area Managers in providing creative leadership in the development, implementation, and monitoring of assigned foods locations, host advocacy, and development.
• Lead, mentor, engage, and develop teams to maximize their contributions, including assessing, coaching, and managing performance.
• Help in the successful and profitable operation of multiple assigned locations, including revenue driving and expense management by maintaining location budgeted inventory, labor, and operating expenses.
• Operate locations with efficient use of labor and resources, addressing any issues immediately.
• Ensure Unit Supervisors delegate and properly document breaks.
• Maintain adequate staffing per outlined staffing standards.
• Follow and enforce safe food handling protocols throughout the flow of food.
• Ensure daily stand inspection sheet is completed by Unit Supervisor.
• Ensure location cleanliness exceeds health inspection standards with an “A” rating.
• Ensure locations meet or exceed Steritech goal.
• Ensure front line hosts apply suggestive selling, upselling, and merchandising techniques.
• Maintain department equipment in proper working condition (radios, clipboards, etc.).
• Ensure accurate and timely submission of department paperwork.
• Work directly with Unit Supervisors to monitor guest satisfaction through efficiency and guest interaction.
• Maintain uniform and grooming standards and always carry necessary equipment.
• Conduct weekly inventory.
• Conduct disciplinary and corrective action, as necessary.
• Delegate tasks to leadership and ensure completion.
• Ensure stands are opened and closed at correct times while also completing tasks in respective SOPs.

• Additional responsibilities as assigned.

Requirements

• Minimum of 18 years old.

• Positive attitude with the ability to communicate professionally and courteously with hosts and guests.

• Effective decision-making abilities.
• Ability to work alongside hosts to ensure quality of performance.
• Ability to maintain a high standard of safety, guest service, and cleanliness, and hold Hosts accountable to this same standard.
• Ability to perform all responsibilities outlined in supervisor job description.

• Completion of department required training.
• Completion of TIPS training (where applicable).
• Experience in amusement park operations, revenue management preferred.
• Flexible availability, with the ability to work up to 40 hours per week including days, evenings, weekends, holidays and after school.
• Ability to participate in all training sessions.
• Working knowledge of all departmental and park-wide policies.

Completion of Food & Beverage necessary leadership training