What are the responsibilities and job description for the Guest Services Associate position at Kenwood?

Job Description

Job Title : Guest Services / Virtual Reality

Department / Location : FOH

Supervisor : General Manager / Operations Manager / Assistant Managers

Compensation : Hourly Wage

Company : Envision Cinemas is a multi-screen dine in movie theater with virtual reality, bar, and private event space. Envision brings back the glory of cinema’s past with a modern twist. From our full bar & lounge to the push-button service in our modern recliners.

Job Description : The Guest Services Cashier is responsible for supporting our execution of an excellent guest experience, this achieved by greeting, welcoming, and assisting guests with ticketing, fudge or virtual reality purchases as well as controlling the flow of service by seating and opening auditoriums.

Job Purpose : To provide excellent guest experiences, by assisting guests with ticketing, fudge and virtual purchases and assist in the flow of service by seating and opening auditoriums as directed.

Job Qualifications :

Ability to accurately exchange currency with guests and responsibly operate a cash drawer
Reliable transportation to and from work
Works days, nights, holidays and / or weekends as required
Ability to work in a team environment
Ability to work calmly and effectively under pressure
Must have problem solving abilities, and time-management skills
Ability to monitor and assist in the purchase of Virtual Reality games
Ability to explain Envision Cinemas policies and concept to guests
Coachability
Pleasant and friendly demeanor through entire shift
Commitment to cleanliness of our facility : willingness to assist in cleaning of restrooms, lounge, guest services and other areas as directed
Confident, Great Attitude, High Energy and Drive
Supports the management team and company goals / visions

Job Tasks :

Adhere to company standards of cleanliness in all areas of our facility

Assist guests with purchase of movie tickets, fudge, and Virtual Reality

Oversee guest participation in Virtual Reality games, ensuring all players follow rules for play and equipment is handled properly

Proper cleaning, use and storage of Virtual Reality equipment and arenas

Safely serving fudge to guests, as well as communicating information about allergies

Maintaining a clean and visually appealing fudge display

Communicate with managers when guests communicate any service issues

Ensure Guest Services operations are running smoothly by completing all “Jolt” checklists in a timely manner

Assist in making sure restroom checks happen hourly by completing “Jolt” checklists

Direct guests to auditoriums, scan tickets and provide menus

Pro-active in getting things done and exceeding expectations of both guests and team members

Enforce and follow all Envision Cinemas policies, such as our No Outside Food or Drink policy, age restrictions on tickets or Virtual Reality participation

Assisting bar staff with cleanliness of the lounge area as necessary

Showing flexibility and willingness to perform tasks outside of an assigned position

Complete training and attend classes as directed

Comply to all manager requests for any cleaning tasks or other duties

Greeting and welcoming, answering questions, thanking, and saying goodbye to guests

Suggesting our Loyalty program to guests

Physical Requirements

Ability to speak and hear

Ability to stand and walk for long periods of time

Ability to reach, bend, stoop, and frequently lift up to 45lbs.

Benefits / Perks

Competitive Pay

Growth Opportunities

Free Movie Tickets

Discounted Food while on shift

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Guest Services Associate

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