Parts Counter Sales Representative

Bring your skills to the 2020 Kenworth Dealer of the Year! Kenworth Sales Company, a 37-location Kenworth and Isuzu truck dealership group, is looking for a Parts Counter Sales Representative to join our Caldwell, ID team.

Job Summary:
Handle internal and external customer requests for parts purchases, both in person and on the telephone.

**Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
 

Duties and Responsibilities:

• Wait on customers or mechanics at parts counter, phone or email.
• Research customers’ requests and needs where necessary and determine correct part(s) needed.
• If part(s) is in stock produce invoice from computer system.  If not in stock and customer wants follow the ordering process.
• Restock shelves and maintain parts bins, i.e., rearranging parts, clearing, labeling, etc.
• Assist with annual parts inventory physical count, to include actual physical counting of parts, tallying of counts, etc.
• Troubleshoot parts department paperwork as necessary. 
• Troubleshoots and resolves problems as they arise with. Inventory control system.
• Maintains a superior level of knowledge and expertise in the trucking industry in general and Kenworth Trucks in particular.  Attends such training courses and seminars as required by Parts Manager. 
• Coordinate parts returns to vendors when necessary and follow through to be sure credits are received.
• Coordinate all parts department warranty claims. Service customer inquiries, process vendor warranty claim forms, etc., maintain aging of parts warranty receivables to levels set by management.
• Assist Parts Manager in purchasing parts from local and out of state vendors.  
• Unpack and check all material for damage and correct quantity.
• Clean and deliver cores to Parts Department ensuring they are appropriately tagged and boxed
• Maintain both parts and service departments to include assist in housekeeping and stocking of parts.
• Stock transfers and special invoices on a daily basis for all departments.
• Assists Parts Manager with special projects as requested, including annual physical inventory count and miscellaneous tasks.

Qualifications:

• Education:  High School Diploma
• 2 years heavy duty truck parts experience.
• Mechanical aptitude desirable.
• Minimal computer aptitude desirable.
• Ability to read and comprehend English instructions and information. 
• Ability to operate warehouse forklift and complete formal training program.
• Clearly legible handwriting.
• Excellent organization and communication skills.

WORKING CONDITIONS:
This position involves both sedentary and other work.  For part of the shift, employee will work at a desk in a warehouse setting doing paperwork, telephoning, filing, and ten-key.  For part of the shift, employee will stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees, and customers.  Lifting of at least 50 lbs. without assistance on a daily basis, as well as heavier loads with forklifts and/or additional assistance will be required. Will be exposed to noise, dust, exhaust fumes, and a variety of other hazardous and nonhazardous materials.

BENEFITS:

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Veterans are encouraged to apply!

About the company:

Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 37 dealerships in the Intermountain West and Mid-Atlantic regions.

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.