What are the responsibilities and job description for the Warranty Administration Clerk position at Kenworth Sales?

Kenworth Sales Company was founded in 1945 by the Treadways and is still family owned through 4 generations. With the combined service and support of over 750 employees across 22 different locations, we were awarded the 2014 ATD Dealer of the Year Award. Each of our Kenworth Sales locations has a similar culture throughout the entire company which makes you always feel a part of the family. Our Headquarters is located in Salt Lake City, Utah and is ran by Kyle Treadway-President of Kenworth Sales Company.

JOB SUMMARY

The primary function of the Warranty Administration Clerk : processing all warranty claims to Kenworth Truck, Paccar, Caterpillar, Cummins and / or any other Vendor affiliated with Kenworth Sales

DUTIES AND RESPONSIBILITIES

Maintains working relationship with all manufacturers and / or distributors of warranted trucks, parts and services :

Maintains working understanding of all warranty policies and procedures of such vendors.

Communicates with vendors on a regular and as-needed basis to discuss all warranty claims and procedures.

Maintains necessary warranty certification requirements as required by manufacturers and / or distributors.

Maintains working understanding of company warranty policies as issued and amended from time to time. Assists management in tailoring such policies to achieve maximum efficiency and profitability of warranty services.

Maintains friendly working relationship with customers and company employees, providing assistance / information / instruction as necessary to expedite warranty claims and preserve good relationships. Keeps customers advised of the status of warranty claims in a consistent and timely manner. Troubleshoots warranty problems / questions for customers and / or company employees in courteous manner.

Collects all required warranty documentation from customer and / or company employees and submits with completed claims forms to respective manufactures within 4 days of completion of work by the Company.

QUALIFICATIONS

Ability to read and comprehend instructions and information.

High school diploma or the equivalent.

Some knowledge of heavy truck automotive parts, including engines.

Two years experience in general office position.

Ability to use computer systems, ten-key calculator, microfiche and read vendor catalogs.

Excellent organization and communication skills.

WORKING CONDITIONS

This position involves both sedentary and other work. For part of the shift, she / he will work at a desk in an office setting, doing paperwork, filing and key entry on a Video Display Terminal. Part of the shift she / he will climb stairs, climb in and out of vehicles, stand, stoop, kneel, crouch and reach, moving about the Dealership to communicate with managers, employees and customers. Will be exposed to noise, dust, exhaust fumes and a variety of other hazardous and non-hazardous materials. Must be able to lift 35 pounds unassisted on a regular basis.

BENEFITS

We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.

Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.

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Warranty Administration Clerk

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