Assistant General Manager - Valley Metro

Knowledge and Experience:

• Management experience in 3 years including profit/ loss responsibility and accountability for safety and performance Management of frontline employees with accountability for safety and performance
• Bachelor’s Degree or equivalent training and experience
• Has evidence of experience and accountability for emergency planning, incidence response and safety management in a transportation environment
• Driver scheduling practices
• Applicable federal, state, and local laws, rules, and regulations regarding transit operations
• Principles of training and development

Skills:

• Work well as part of a team
• Possess excellent communication and interpersonal skills
• Fluent in English with excellent written and verbal communication skills
• Customer-focused with the ability to inspire your team with commitment and enthusiasm
• Exercise good judgment and creativity in decision-making
• Interact professionally with all levels of KTA employees, client representatives, and community members
• Will have the ability to identify and solve problems in a structured and analytical way

Key Accountabilities:

Safety

• Accountable for the department’s organizational safety performance
• Ensure all relevant statutory and regulatory safety policies are applied and adhered to
• Ensure safety governance is in place in the group, continuously bringing safety performance and adherence to processes to the forefront
• Create and maintain a just culture where all employees are treated fairly and justly and understand their contribution to the organization’s safety culture
• Contribute to the safety culture through displaying exemplary safety-oriented behaviors

Operational Performance

• Accountable for the planning, delivery, and continuous improvement of the passenger service delivery, as specified by the General Manager and/or client.
• Lead the implementation, monitoring, and continuous improvement of the operations, ensuring Keolis’ best practices are in place (e.g. KIHM, KIHO)
• Ensure timely investigation and follow up on incidents and performance issues
• Monitor, report and actively improve the operational performance of the organization, such as OTP, service delivery, revenue hours/miles.
• Leads the organization in the General Manager’s absence
• Work in collaboration with our client and our communities to plan and deliver special event services

Customer Satisfaction

• Accountable for the department’s overall customer experience
• Implement, monitor, and maintain customer centric processes (passenger information, passenger experience and passenger feedback as a minimum), bringing Keolis’ best practices in the organization and ensuring continuous improvement in every customer experience
• Lead a customer-oriented culture where all drivers ‘think like a passenger
• Ensure the investigation, response and procedure improvements occur as they relate to customer comments

Employee Engagement

• Set the tone of leadership throughout the department through implementation of the Keolis management principles
• Act as liaison between operations and other departments to foster communication and quick resolution to concerns and issues
• Lead an engaging culture where everyone can work to their full potential in the aligned delivery of the business objectives.
• Build the talent pool to ensure future capability to deliver the organizational business plan
• Lead the Union relationship:
• Understand and monitor compliance to the ratified CBA
• Plan and lead CBA negotiations
• Manage union relationships to be productive and enable win-win outcomes.
• Drive an improvement in the employee experience enabling improvements in all employees related KPIs including employee turnover, unplanned absenteeism, driver headcount.
• Drive employee survey participation and deliver local action plans to continually improve employee experience and engagement.

Economic Performance

• Work closely with the GM on the following items:
• Department’s economic performance – budget setting, monitoring, and taking corrective actions as necessary to ensure objectives are met
• Deliver financial requirements for account payable, client billing, payroll, monthly analysis, and reporting in a timely and accurate manner, and in accordance with policy and process.
• Monitor and manage costs of the organization to ensure delivery against the authorized budget.
• Drive financial improvement across key drivers of performance:
• Lead improvement in key revenue streams, such as liquidated damages and delivery of revenue hours/miles
• Monitor and drive improvement in the organizational claims management, ensuring best value for money is achieved within the context of the organization’s safety performance

Client Relationship and External Relationships

• Work closely with the GM on the following items:
• Accountable for the quality of relationship with client
• Identify opportunities to improve delivery against the contract within the shareholder expectations to develop win-win outcomes for operator and client in accordance with our value of ‘we commit’.
• Monitor and assure the quality of the Stakeholder relationships for the organization.
• Ensures that the organization remains sensitive to key stakeholders (associations, user associations, etc..) and so becomes and remains a known and respected contributor to the growth and prosperity of the region.
• Attend client boards meetings and report key messages to key internal contacts.

Growth and Commercial Development

• Represent Keolis to local public transport agencies and private entities to build Keolis market reputation

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible