Manager of Locomotive Engineers

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA).  During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families. 

Benefits Package Highlights:  

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
• Supplemental health plans for accidents, critical illness, hospital stays
• Pet, Home, Auto insurance

Manager of Locomotive Engineers

The purpose of this role is to provide managerial leadership to specified locomotive engineers and student locomotive engineers to ensure delivery of agreed operational deliverables to the highest standards of professionalism and safety, and employee satisfaction and retention. Provide the delivery of a safe, punctual and reliable operation on a specific line or lines of Route, working with colleagues across Keolis to strive for consistent high standards of customer service and efficient operation. Also, to develop and nurture constructive manager-direct report relationships with direct reports to improve employee satisfaction and employee engagement, as well as working relationships with union representatives to ensure a constructive working environment.

Knowledge and Skills:

• Demonstrated strong leadership and organizational skills.
• Successful history of matching strong interpersonal skills to business needs.
• Methods and tools for performance optimization.
• Awareness of best practices and alert to challenges.
• General Management and team management.
• Cross functional team management.
• Understanding of how to sustain a culture of continuous improvement.

Experience:

• Requires Locomotive Engineer certification; must be a qualified locomotive engineer with a valid Class 1 Locomotive Engineer's License and no record of decertification.
• Strongly prefer a combination of relevant, position-related experiences, training and education.
• Requires a minimum of 5 years' experience interpreting operating and safety rules.
• Must have basic skills in use of MS Office package including Outlook.
• Demonstrated excellent verbal and written skills.
• Ability to communicate successfully with a variety of different disciplines and levels including both internal and external staff.
• Demonstrated capability in providing managerial leadership to direct reports.
• Demonstrated capability in planning and delivering improvements over a 3 to 12 months’ timeframe.
• Prefer prior experience hiring, supervising, and evaluating the work of direct and indirect reports.

Key Accountabilities:

• Demonstrate and adhere to the Keolis Commuter Services (KCS) principals of:
  • Employee Engagement
  • Operational Excellence and Safety
  • Customer Satisfaction
  • Corporate Social Responsibility
  • Economic Performance.
• Develop and successfully implement an up to 3 to 12-month business plan for assigned area of accountability and meet agreed deliverables and associated timelines and Key Performance Indicators (e.g., safety, customer satisfaction, operational excellence).
• Provide managerial leadership to assigned Locomotive Engineers, and ensure the safe operations, optimal on-time performance, and efficient operation.  This includes providing individual coaching, development, holding direct reports to account, and providing managerial support.
• Ensure the delivery of agreed performance on allocated lines of route by administering collective bargaining agreements as required, enforcing personal protective equipment standards, facilitating courteous and respectful customer interactions, and revenue collection requirements.
• Collaborate with the Senior Route Managers and with the Mechanical and Engineering departments, to develop, implement, and monitor operational practices to ensure optimal service delivery while ensuring a safe and productive environment for employees and the public.
• Ensure effective working relationships with Route Managers in their role of leading and managing Conductors and Assistant Conductors, and with the Mechanical and Engineering departments with the chief objective of providing optimal service delivery.
• Assist in the training and competency of the Engineers including observation rides, administration of physical characteristics training, federal testing, drug and alcohol observations and random testing of employees, and train performance.
• Accountable for assuming charging officer responsibilities and formal discipline.
• Ensure compliance of self and direct reports with all related safety rules, procedures, operating rules, Federal regulations, and report all hazards as required; Attend and participate in all assigned training, specifically, rules, safety, and security.
• Escalate appropriate operational and personnel issues including cancellations, equipment levels, and major rules violations to Senior Manager of Locomotive Engineers, Manager of Terminal Operations, and/or Chief Transportation Officer as necessary.
• Investigate Accidents / Incidents and prepare required reports, as well as assisting in the investigation of customer complaints in a unbiased approach.
• Identify and coordinate with Operational Planning Team on opportunities to improve reliability and address schedule deficiencies, and coordinate with operations centers and chief train dispatchers during service disruptions and to plan for special event services.
• Ensure effective working relationship with counterparts at MBTA / CSX / Mass Coastal / AMTRAK operations within set contexts.
• Meet local stakeholders and customers to address their concerns about local service delivery issues.
• Consult the Senior Manager of Locomotive Engineers and Chief Transportation Officer with selecting, assigning, evaluating, and scheduling the training of new-hire engineers while ensuring compliance with KCS equal employment policies.
• Other duties as assigned during emergencies.

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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