What are the responsibilities and job description for the Manager of Operations Training position at Keolis America, Inc.?
At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!
Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.
We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.
At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.
Benefits Package Highlights:
- Generous Medical & Rx plan
- Dental & Vision Plan
- Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
- Fidelity 401K Program
- Flexible Spending Accounts
- Transit and Parking Reimbursement Benefits
- Employee Assistance Program
- Company Sponsored Life & Accidental Death and Dismemberment Benefits
- Education Assistance
- Short- & Long-term Disability Benefits
- Voluntary Benefits Plan options including
- Supplemental health plans for accidents, critical illness, hospital stays
- Pet, Home, Auto insurance
Minimum Knowledge and Experience:
• Comprehensive understanding of operating rules, practices, and procedures for railroad operations and train dispatching.
• Qualified train dispatcher or ability to achieve train dispatcher qualification.
• At least 5 years of experience in railroad operations, including applying operating and safety rules and ensuring compliance with federal regulations.
• Experience in developing, maintaining, and delivering training programs is preferred.
Skills:
• Strong presentation and communication skills for engaging with individuals at all organizational levels.
• Proven leadership and organizational abilities to manage tasks and teams effectively.
• Ability to build and maintain collaborative relationships across diverse roles and disciplines.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
Key Accountabilities:
• Demonstrates understanding and adheres to the KCS principles of Employee Engagement, Operational Excellence, Safety & Security, and Economic Performance.
• Lead compliance efforts, ensuring staff are qualified and confident in delivering safe operations.
• Develop, implement, and maintain FRA-compliant training programs for operations.
• Plan and deliver classroom, field, and on-the-job training in a 24/7 environment.
• Conduct operational tests and inspections to ensure compliance, providing coaching as needed.
• Support the implementation of the train dispatcher certification program.
• Manage training and certification records.
• Collaborate with departments and stakeholders to ensure consistent training delivery.
• Maintain effective relationships with MBTA counterparts, regulators, and other railroads to share best practices.
• Participate in daily operations and provide on-call support for 24/7 activities.
• Investigate incidents and assist with corrective actions.
• Complete all assigned training programs.
Additional Statements:
• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and Keolis retains the right to change or assign other duties to this position. Employees must be able to perform the essential job duties of this position satisfactorily. If requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
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