Operations Support Manager

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA).  During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.

Benefits Package Highlights:

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
  • Supplemental health plans for accidents, critical illness, hospital stays
  • Pet, Home, Auto insurance

Knowledge and Skills:

• Must possess strong interpersonal skills.
• Must have strong leadership and organizational skills, prior supervisor experience preferred.
• Must possess excellent verbal and written skills and be able to communicate successfully with a variety of disciplines and levels, including both internal and external staff.
• Must have significant knowledge of applicable collective bargaining agreements.
• Must have intermediate skills in MS Office.
• Must be able to understand, qualify and stay qualified on the Hastus system or equivalent system.
• Must have ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Experience:

• Must have high school diploma, G.E.D. or equivalent educational credential.
• Must have some work experience or training in role(s) that require excellent verbal and written communication skills to a variety of disciplines and levels.
• Prior railroad transportation experience preferred.
• At least 5 years’ experience in commuter rail operations preferred.

Key Accountabilities:

• Act as a liaison between Transportation Managers ™ daily operation and the Crew Dispatch Office.
• Demonstrate and adhere to the Keolis Commuter Services principals:
  • Employee Engagement
  • Operational Excellence & Safety
  • Customer Satisfaction
  • Corporate Social Responsibility
  • Economic Performance
• Implement and monitor operational practices to ensure equipment reliability and quality service while ensuring a safe and productive workplace.
• Comply with and ensure staff compliance with all safety rules and procedures, and report all hazards as required.

• Real-time updates to Hastus concerning crew utilization, including assigning jobs and making splits last minute.
• Ensure data quality produces accurate Payroll information.
• Communicate and work with TMs and train crews and crew dispatch info.
• Divert protect crews and/or reassign train crews to assist the TM with crew coverage.
• Assist the Crew Dispatch office to ensure late mark off vacancies are covered.
• Initiate the return process for the train crew employees coming back from medical leave.
• Review relevant reports in TRMS to ensure train coverage and minimize penalties.
• Provide documents for train crew employees regarding hold-downs and awards.
• Communicate with Crew Dispatchers on duty on a day-to-day basis.
• Will be accountable to meet one-on-one with assigned direct reports.
• Other duties as assigned.
• Other duties as assigned during emergencies.

Additional Statements

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

ADA Reasonable Accommodation:  Keolis CS is committed to the full inclusion of all qualified individuals. As part of this commitment, Keolis CS will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process please contact Elizabeth Weber, Director Diversity, Inclusion, Title VI & ADA at elizabeth.weber@keoliscs.com or 617-352-0799.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible. 

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