Quality Assurance Specialist - OCTA Anaheim

Salary: $85k - $95k / yr.

Knowledge and Experience:

• Bachelor’s degree or at least 4 years of Customer Service and Quality Assurance experience.
• Progressive experience in quality assurance auditing, investigation and/or analysis required.
• Public Transit experience preferred.
• Strong computer skills, including proficiency in MS Office products, including Excel required
• Must understand internal control requirements and best practices as well as demonstrate the ability to suggest mitigating controls, where necessary.
• Experience in leading and managing employees, individually and in a team / project environment
• Experience with clearly presenting findings and recommendations to management and client required.

Skills:

• Must have problem solving skills.
• Must have good people skills and be prepared to handle upset customers

• Must have effective communication skills, both written and oral
• Excellent time management skills with ability to prioritize.
• Must have high level of attention to details
• Must have strong organizational skills
• Good practical skills
• Analysis and problem-solving skills
• Computer Skills (Microsoft Office)

Key Accountabilities:  

• Quality Assurance Management
• Conducts biweekly, monthly audits in the Maintenance department to ensure they are meeting their goals.
• Conduct monthly PM Compliance audits directly with the client.
• Perform 20% QA audits on Post PMs.
• Management the PM Program utilizing the client software systems
• Audit review of PM work order prior to client audit.
• Attend all quarterly Pullout gate inspections that are performed by OCTA client
• Work closely with Maintenance Managers at both locations.
• Travel between the Anaheim Base and Irvine Sand Canyon to perform job responsibilities
• Perform monthly cleanliness inspections at each base with Maintenance Manager
• Perform monthly inspections on DBE vendor that performs fueling, probing and cleaning of revenue vehicles.
• Develop client communication strategies to foster a positive client relationship.
• Review KPI results with the DOM monthly
• Perform, coordinate and oversee audits of all maintenance processes with Technical Trainer.
• Coordinate internal control and corporate quality assurance reviews.
• Log all QA status through Monthly Reports

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Salary : $85,000 - $95,000