What are the responsibilities and job description for the Scheduler - Valley Metro position at Keolis America, Inc.?
Knowledge and Experience:
- Must be over 21 years of age.
- High School Diploma or equivalent.
- Able to work without direct supervision.
- Must be able to read, write and speak English
- Must be able and willing to work flexible schedule that may include nights, weekends, and holidays.
- Must be able to work in a union environment.
- Must know the geographical area.
- Computer literate.
- Knowledge of DCS / Trapeze software desire, but not require
- Transit Experience preferred
Skills:
- Must have high level of attention to details
- Must have effective communication skills, both written and oral
- Must have strong organizational skills
- Good practical skills
- Analysis and problem-solving skills
- Basic math skills
Key Accountabilities:
- Responsible for ensuring that the schedules produced are achievable, efficient, utilize the full range of technological tools to assist in their production, and are in accordance with the Client’s policies and procedures.
- Daily communication and interaction with staff and reporting to the Operations Manager and other managers assigned to the paratransit program and particularly the Customer Service Call Center.
- Responsible for ensuring that the service provided is in accordance with the Client’s policies and procedures, and that system parameters are safeguarded from any unauthorized changes.
- Critically analyzing daily schedules to improve on-time performance and productivity.
- Other duties as assigned.
Additional Statements:
- Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
- Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
- Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
- EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
