Business Analyst

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA).  During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.

Benefits Package Highlights:

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits - a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
  • Supplemental health plans for accidents, critical illness, hospital stays
  • Pet, Home, Auto insurance

Skills

• Technical Skills: Proficiency in data analysis tools (e.g., O365 and SQL), Business Intelligence (BI) tools.
• Analytical Skills: Strong ability to analyze data, identify trends, and solve complex business problems.
• Communication Skills: Excellent written and verbal communication skills to interact with various stakeholders, including executives, department heads, and DS teams.
• Problem-Solving: Strong analytical and problem-solving skills to resolve application issues and optimize business processes.
• Attention to Detail: High level of accuracy and attention to detail, especially when documenting requirements and developing process models.

Knowledge and Experience

• Educational Requirements: Bachelor’s degree in business administration, computer science, or related field. Relevant certifications (e.g., PMP, ITIL) are a plus.
• Experience: 2-3 years of experience as a Business Analyst or in a similar role.
• Technical Expertise: Strong knowledge of business software applications (ERP, HRIS, etc.) and experience with system integration, data management, and application support.
• Project Management: Familiarity with project management methodologies (e.g., Agile, Waterfall).
• Business Acumen: A strong understanding of business operations and how technology can drive efficiency and support organizational goals.
• Experience in a specific industry (e.g., transportation and finance).
• Knowledge of programming languages is a plus.
• Experience in change management or process optimization initiatives.
• Experience with cloud-based applications and platforms (e.g., Salesforce, Microsoft Dynamics, SAP) is a plus.
• Familiarity with business intelligence and analytics tools (e.g., Power BI, Tableau).
• Knowledge of cybersecurity and data privacy best practices as they relate to business applications is a plus.

Key Accountabilities 

Functional Requirements

• Requirements Gathering: Engage with business stakeholders (e.g., management, users) to gather and document detailed business requirements.
• Process Mapping: Create process flows, use cases, and diagrams to illustrate business processes and workflows.
• Data Analysis: Analyze business data to identify trends, issues, and opportunities for improvement.
• Solution Design: Work with development teams to design and implement technology-based solutions that meet business needs.
• Cross-Functional Collaboration: Work closely with DS, business leaders, and department heads to identify business needs and recommend appropriate software solutions.
• User Support & Training: Provide end-user support, troubleshoot application issues, and offer training to ensure employees are proficient in using business applications.
• Data Governance: Oversee data integrity and security within business applications, ensuring compliance with regulatory requirements and internal policies.

Project Management & Communications

• Budgeting and Resource Allocation: Develop and manage budgets for business application projects and resources, ensuring efficient use of company funds. 
• Project Management Support: Assist in managing and tracking project progress, timelines, and deliverables.
• Stakeholder Communication: Serve as the primary point of contact between business stakeholders and technical teams, ensuring effective communication and understanding.
• Reporting and Documentation: Create and maintain comprehensive documentation, reports, and dashboards for project progress, business performance, and system enhancements.

Process Improvement

• Business Process Improvement: Identify opportunities for streamlining business processes and improving efficiency through the effective use of applications.
• Continuous Improvement: Stay current with industry trends and emerging technologies, recommending new tools or improvements to existing applications to support business goals.

Testing

• Test Planning and Execution: Develop test plans, conduct user acceptance testing (UAT), and ensure solutions meet business needs.
• System Integration Testing: Ensure that business applications are properly integrated with other systems (e.g., finance, sales, HR) for seamless data flow and operational efficiency.

Additional Statements:

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also contingent upon receiving a favorable background check. Must pass a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the well-being of our employees, customers and communities. Together we can become the most successful transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

ADA Reasonable Accommodation: Keolis CS is committed to the full inclusion of all qualified individuals. As part of this commitment, Keolis CS will ensure that persons with disabilities are provided reasonable accommodations.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career and the safest work environment possible.