What are the responsibilities and job description for the Manager on Duty position at Keolis?
Knowledge and Experience
High School diploma, or GED required
3 years experience in public transit
3 years transit driving experience
3 years experience in a supervisory / management role
Excellent written and verbal communication skills
Class B or higher Commercial Driver's License (with Passenger endorsement. and air brake endorsement) required
Computer proficiency required (Microsoft Suites – Word, Excel, PowerPoint)
Must be able to read a map and possess knowledge of the service areas
Must be able to work flexible day and night hours including split shifts, weekends and holidays
Must be able to pass and maintain a DOT physical examination, background check and drug test and obtain airport full Security Identification Display Areas (SIDA) badge with ramp and customs approvals
Core Competencies / Responsibilities
Responsible for leading operations and serve as point of contact with client during their shift periods.
Contact with traveling passengers and airport employees with complaints or suggestions
Perform complaint investigations in coordination with Customer Service / Quality Assurance Department
Assist the Safety Department (Road / Safety Supervisor) with accident Investigations during their respective shifts
Coordinate with Operations Manager and Safety Manager for Safety meetings and distributing safety information
Coordinate Special Moves for BCAD
Responsible for quality control in all operations areas
Responsible for disciplinary actions
Respond to service complaints, escalate as necessary
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