What are the responsibilities and job description for the Partner Success Manager position at Keragon?
We're seeking an exceptional Partner Success Manager to join our expanding team. If you excel at building meaningful relationships, guiding partners through onboarding, collaborating on co-marketing initiatives, and leveraging data to uncover growth opportunities, we'd love to connect with you.
About Us:
Keragon is a HIPAA-compliant, no-code automation platform revolutionizing healthcare operations. We empower healthcare organizations to seamlessly connect diverse systems and automate tasks like appointment scheduling, patient intake, and billing—eliminating the need for coding.
Backed by leading U.S. investors and driven by a team of 2nd time entrepreneurs and product experts, our mission is to democratize the automation of healthcare workflows. As we experience rapid growth, we’re expanding our team with top talent to help us achieve this vision.
Key Responsibilities:
- Relationship Management: Develop and maintain strong relationships with partners to drive user acquisition and promote Keragon's integration within partner products.
- Onboarding: Lead the end-to-end onboarding process for new partners, ensuring a seamless and efficient experience.
- Marketing Collaboration: Work with partners and internal marketing teams to plan and execute co-marketing activities, including email campaigns, announcements, blog posts, social media content, and webinars.
- Integration Support: Collaborate with the connector development team to set up test accounts with partners for connector testing.
- Process Improvement: Identify and implement process improvements to streamline onboarding and partner management, collaborating with internal teams to automate repetitive tasks where possible.
- Data Analysis: Analyze partner performance metrics to identify areas for improvement and growth opportunities.
- Communication and Support: Act as the primary point of contact for partners, addressing questions, providing resources, and troubleshooting any issues.
- Experience: Proven experience working in partnerships, account management, business development, or a similar customer-facing role within a SaaS company.
- Relationship Building: Proven ability to build and maintain strong relationships with partners or customers.
- Account Management: Strong organizational skills with experience managing multiple partner accounts and projects simultaneously.
- Technical Aptitude: Comfortable reading API documentation and proficient with CRM software, marketing automation tools, and analytics platforms.
- Analytical Skills: Ability to dissect data to identify improvement opportunities and drive data-driven decisions.
- Communication Skills: Excellent written and verbal communication skills in English; adept at creating partner-facing materials and engaging with external stakeholders.
- Team Collaboration: Experience working collaboratively with cross-functional teams to achieve common goals.
- A dynamic and innovative work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
- A collaborative and supportive team.
- Opportunity to work on cutting-edge marketing initiatives in a rapidly growing industry.
Keragon is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
