What are the responsibilities and job description for the GUCCI Operations Controller - Woodbury Commons Outlet position at Kering?
Summary
If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion : breaking new ground in the fashion world and beyond.
Job Description
Role Mission
As a Gucci Operations Controller, you will be responsible for providing overall store support to the front and back of house teams with various sales support, POS, inventory tasks, stock processing and administrative functions.
You will serve as a "Gucci Ambassador" by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience.
This person must possess a positive attitude, excellent communication skills and a passion for the brand.
Key Accountabilities
Sales Support
- Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store, directing them to an available Client Advisor or Lead Client Advisor;
- Support the team in the selling process, ensuring the highest level of client experience;
- Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions;
- Provide dressing room support to Client Advisor and Client;
- Answer, direct and transfer calls with exceptional level of professionalism;
- Understand client needs to assist in escorting them to the proper department;
- Interact with clients to ensure an elevated shopping experience.
- Support with the packing and payment process;
- Facilitate store transfer requests, charge sends, and product inquiries;
- Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information.
Inventory
General
Key Requirements
Key Pillars for Ways of Working
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
Solutions Developer
Deliver
Accountable Achiever
Agile Advocate
Connect
Connection Builder
People Enabler
Build
Continuous Learner
Talent Builder
Work Authorization
Accessibility
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and / or interview process, please contact us by email at accessibility.americas@gucci.com.
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.
Salary Range - New York
For individuals assigned and / or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.
A reasonable estimate of the current base salary range is $20.00 USD to $22.00 USD.
EOE M / D / F / V
Job Type
Regular
Start Date
2025-03-31
Schedule
Full time
Organization
Gucci America Inc.
Salary : $20 - $22