What are the responsibilities and job description for the Customer Service Manager position at KERN HEATING & COOLING?
Do you have the skills to lead, the drive to exceed expectations, and the passion to create exceptional customer experiences? If so, become our full-time Customer Service Manager at Kern Heating & Cooling in Beach Park, IL! With us, you'll enjoy a competitive salary of $50,000 - $75,000 per year (base commission) and great benefits that include:
- Health insurance
- 401(k)
- Paid time off (PTO)
- Bonus structure
DISCOVER WHO WE ARE
Since 1936, Kern Heating & Cooling Co. has been a household name in the Beach Park area for our top-of-the-line heating and cooling services. We want to do what is right for our customers as we install, service, and repair state-of-the-art air conditioning, heating, and ventilation systems. Everyone wins when you provide good, honest work. We keep on growing because our customers can trust that we only hire the best of the best - we work hard and we don't cut corners. Our team is family, and we are always there to help each other out on difficult tasks.
We are a family-owned company that believes in a good work-life balance. At Kern Heating & Cooling, we believe that success starts from the bottom, so we provide comprehensive training to all of our employees. We plan a variety of company outings to help our employees build life-long friendships with each other. Our team works hard and we want to show them our appreciation by providing competitive pay, benefits, and perks.
DELVE DEEPER INTO THIS LEADERSHIP ROLE
You'll have a full-time Monday through Friday schedule between 8 AM and 5 PM.
As our Customer Service Manager, your day will revolve around leading our call center team, ensuring they meet performance goals, and helping them grow within their roles. You'll spend time handling inbound and outbound calls, while also mentoring and training new team members as the company expands. Your leadership will inspire your team to provide top-notch customer service, resolve issues quickly, and maintain customer satisfaction. Your ability to solve problems, track performance, and provide feedback will be key to the success of the department. Every day, you'll have the opportunity to influence the way we connect with our customers, ensuring that every interaction is professional, efficient, and customer-focused.
DO YOU MEET THE REQUIREMENTS?
- Call center experience
- Experience as a supervisor in a call center environment
Our ideal candidate has great communication skills and a desire to help others! Sound like you? Become our Customer Service Manager today by completing the initial 3-minute, mobile-friendly application!
Salary : $50,000 - $75,000
