What are the responsibilities and job description for the Customer Service Representative - CSR position at KERN HEATING & COOLING?
Kern Heating & Cooling Co., a reputable HVAC company serving the Beach Park, IL community since 1936, is seeking a dedicated part-time Customer Service Representative - CSR. If you are a skilled communicator with a passion for customer service, this position offers an opportunity to contribute to a company known for its integrity and commitment to quality service.
Compensation & Benefits:
- Pay: $13 to $20 per hour, plus bonuses
- Benefits: Health, dental, a 401(k) plan, paid time off (PTO), paid holidays, and a day off for your birthday!
GET TO KNOW THE ROLE
Schedule:
- Position Type: Part-Time
- Shifts: Varying shifts within business hours (7 AM to 5 PM)
To qualify for this position, you will need:
- Excellent customer service skills
Preferred Qualifications:
- Experience with ServiceTitan
- Familiarity with HVAC systems
Key Responsibilities:
As a part-time Customer Service Representative - CSR, you will play a critical role in ensuring customer satisfaction. Your daily tasks will include:
- Answering incoming calls and addressing customer inquiries
- Scheduling maintenance visits and coordinating service requests
- Ordering necessary parts and following up with customers to ensure their needs are met
- Collaborating with team members to resolve challenges effectively
GET TO KNOW OUR HVAC COMPANY
Since 1936, Kern Heating & Cooling Co. has been a household name in the Beach Park area for our top-of-the-line heating and cooling services. We want to do what is right for our customers as we install, service, and repair state-of-the-art air conditioning, heating, and ventilation systems. Everyone wins when you provide good, honest work. We keep on growing because our customers can trust that we only hire the best of the best - we work hard and we don't cut corners. Our team is family, and we are always there to help each other out on difficult tasks.
We are a family-owned company that believes in a good work-life balance. At Kern Heating & Cooling, we believe that success starts from the bottom, so we provide comprehensive training to all of our employees. We plan a variety of company outings to help our employees build life-long friendships with each other. Our team works hard and we want to show them our appreciation by providing competitive pay, benefits, and perks.
OUR APPLICATION PROCESS
If you are interested in joining a respected and family-oriented organization that values teamwork and personal growth, we invite you to apply. Our streamlined, 3-minute mobile-friendly initial application process makes it easy to submit your candidacy for this exciting opportunity to become our new part-time Customer Service Representative - CSR!
Salary : $13 - $20
