High-End Sales Manager

Kerns Fine Jewelry is a prestigious retailer specializing in high-quality jewelry and timepieces. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in luxury.

We seek an accomplished Sales Manager to lead our Burlingame location. The ideal candidate will bring a proven track record in luxury retail management, exceptional leadership skills, and a passion for delivering unparalleled customer experiences.

Key Responsibilities:

Leadership & Team Development

• Cultivate a high-performing retail team dedicated to delivering exceptional service.
• Set clear expectations, provide constructive feedback, and collaborate with management on performance evaluations.
• Foster a collaborative, motivated, and professional work environment that aligns with Kerns Fine Jewelry values.

Customer Engagement

• Ensure every client interaction reflects the highest standards of luxury and personalization.
• Cultivate and maintain long-term relationships with clientele, fostering loyalty and repeat business.
• Handle high-profile or complex client situations with professionalism, discretion, and poise.

Store Operations & Strategy

• Oversee daily store operations, including opening and closing procedures, inventory management, and visual merchandising.
• Ensure compliance with company policies, operational procedures, and multi-brand standards.
• Analyze sales performance, prepare reports, and implement strategies to drive growth and improve efficiency.
• Identify and pursue opportunities to enhance the guest experience, including partnerships with the local community and hosting exclusive events.

Brand Advocacy

• Serve as an ambassador for Kerns Fine Jewelry, embodying the store's legacy of excellence and sophistication.
• Represent the store at local events, industry functions, and client gatherings.
• Collaborate with the team to execute in-store events, promotions, and initiatives that elevate the brand experience.

Qualifications

• Experience: 3-5 years of management experience in luxury retail, with a preference for expertise in fine jewelry, high-end watches, or premium fashion.
• Leadership Skills: Proven ability to inspire, lead, and develop a team to exceed goals and expectations.
• Client Focus: Exceptional interpersonal and communication skills, with a strong aptitude for building and maintaining client relationships.
• Business Acumen: Strong analytical, organizational, and problem-solving skills; adept at interpreting sales data and implementing growth strategies.
• Knowledge: Passion for luxury goods and an appreciation for fine jewelry and timepieces; industry knowledge is a plus.
• Techology: Proficiency in retail management systems, CRM platforms, and Microsoft Office Suite.