What are the responsibilities and job description for the Premium Brand Ambassador position at Kerns Fine Jewelry?
Kerns Fine Jewelry is a luxury retailer committed to providing exceptional craftsmanship and timeless design. We are seeking a Premium Brand Ambassador to represent our esteemed brand and deliver unparalleled customer experiences.
The ideal candidate will possess a proven track record in luxury retail management, exceptional leadership skills, and a passion for delivering exceptional customer experiences.
Key Responsibilities:
Brand Representation
- Embodies Kerns Fine Jewelry's legacy of excellence and sophistication, serving as a brand ambassador.
- Represents the store at local events, industry functions, and client gatherings.
- Collaborates with the team to execute in-store events, promotions, and initiatives that elevate the brand experience.
Leadership & Team Management
- Cultivates a high-performing retail team dedicated to delivering exceptional service.
- Set clear expectations, provides constructive feedback, and collaborates with management on performance evaluations.
- Fosters a collaborative, motivated, and professional work environment that aligns with Kerns Fine Jewelry values.
Customer Engagement
- Ensures every client interaction reflects the highest standards of luxury and personalization.
- Cultivates and maintains long-term relationships with clientele, fostering loyalty and repeat business.
- Handles high-profile or complex client situations with professionalism, discretion, and poise.
Store Operations
- Oversees daily store operations, including opening and closing procedures, inventory management, and visual merchandising.
- Ensures compliance with company policies, operational procedures, and multi-brand standards.
- Analyzes sales performance, prepares reports, and implements strategies to drive growth and improve efficiency.
- Identifies and pursues opportunities to enhance the guest experience, including partnerships with the local community and hosting exclusive events.
Qualifications
- Experience: 3-5 years of management experience in luxury retail, with a preference for expertise in fine jewelry, high-end watches, or premium fashion.
- Leadership Skills: Proven ability to inspire, lead, and develop a team to exceed goals and expectations.
- Client Focus: Exceptional interpersonal and communication skills, with a strong aptitude for building and maintaining client relationships.
- Business Acumen: Strong analytical, organizational, and problem-solving skills; adept at interpreting sales data and implementing growth strategies.
- Knowledge: Passion for luxury goods and an appreciation for fine jewelry and timepieces; industry knowledge is a plus.
- Techology: Proficiency in retail management systems, CRM platforms, and Microsoft Office Suite.
