What are the responsibilities and job description for the Customer Care Specialist position at Kerry?
Requisition ID: 57536
Position Type: (US)Full Time
Workplace Arrangement:
About Kerry
Where you'll work:
Our Beloit, WI location is home to our Corporate Headquarters for the North American Region. This location has approximately 700 employees at this location that in roles such as regulatory, RD&A, finance, procurement, supply chain, and customer care. It is easily commutable from the Rockford, Madison, and Milwaukee areas. You'll enjoy your time inside and outside of the office as we offer a full cafeteria, fitness center, and beautiful walking paths around the campus. This location is involved and committed to giving back to the community multiple times throughout the year through our Kerry Employee Engagement Program volunteering with various organizations.
Hours & Schedule:
Monday - Friday, working 8AM - 5PM with an hour lunch
This is a hybrid role, requiring 3 days in office per week. Flexibility required and minimal travel as needed.
The typical hiring range for this role is $19.00 - 23.00 per hour and is based on several factors including but not limited to education, work experience, certifications. This position may also be eligible for overtime. In addition to your pay, Kerry offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and retirement contribution (all benefits and incentives are subject to eligibility requirements).
Join Our Team as a Customer Service Specialist!
Are you passionate about providing exceptional service and building trusted relationships? We're looking for a Customer Service Specialist to join our team and delight our Strategic and Core customers with a positive, customer-centric attitude and professional communication.
What you'll do:
As a Customer Service Specialist, you'll manage customer orders, proactively resolve service issues, and ensure timely communication. You'll build and maintain trusted relationships, support customer service management activities, and collaborate with various internal teams to deliver supply excellence. Your key responsibilities include handling escalations, managing customer data, and providing insights to enhance our service. You'll also participate in cross-enterprise forums, initiatives, and ad-hoc projects.
- Manage customer orders and proactively resolve service issues
- Build and nurture trusted relationships with customers
- Handle escalations and ensure timely communication
- Collaborate with internal teams to deliver supply excellence
- Participate in cross-enterprise initiatives and ad-hoc projects
What you'll need to be successful:
Qualifications:
- Bachelor’s degree (or equivalent experience) preferred.
- High School Diploma or equivalent required.
Experience:
- 1-2 years in a customer-facing role
- Experience in customer service, account management, or sales support (preferred: food, beverage, or pharma sector)
- Proficient in Microsoft applications
- Ability to navigate multiple systems simultaneously
- Order-to-invoice experience in SAP and SFDC (Salesforce)
Leadership Competencies:
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions
- Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies
- Ensures Accountability: Holding self and others accountable to meet commitments
- Drives Results: Consistently achieving results, even under tough circumstances
Join us and make a difference in our customers' experience. Apply now to be part of our dedicated team!
If this role sounds like a perfect fit for you, we'd love to hear from you! Let's build a future together where customer satisfaction is our top priority.
Kerry is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. Kerry will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. Additional information can be found at: Know Your Rights: Workplace Discrimination is Illegal (dol.gov).
Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.
Recruiter:
Posting Type: DNI
Salary : $19 - $23
