What are the responsibilities and job description for the Customer Service Rep. (Warranty Department) position at Kershaw Knives?
Kai USA, the manufacturer of Kershaw Knives and Zero Tolerance Knives in Tualatin, Oregon, continues to grow and has an immediate need for a Customer Service Rep in our warranty department.
- Day Shift: Monday - Friday 8am to 4:30pm: Pay $20 -$22 per hour depending on experience
In a fast-paced manufacturing environment, the Warranty Customer Service Rep will be responsible for communication between sales, customers and logistics, working both in a team environment and in managing independent projects.
Essential Responsibilities & Duties Summary:
- Processing packages throughout the shift
- Evaluate and process knives sent for sharpening/repair.
- Data Entry: Enter customer information, repair instructions, process payments
- Inspect knives for quality after servicing. Must be detail oriented and understand quality standards
- Verify, and enter data the input and output of knives received on a day to day basis
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Maintain the work area and equipment in a clean and orderly condition and follow prescribed safety regulations
- Perform all other job duties as assigned
Qualifications Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and /or Experience
The qualified employee will have 1-2 years of exceptional customer service experience and inventory processing experience.
Work experience &Skills
- Ability to work independently
- Attention to detail is imperative for success
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, other office procedures and terminology
- Capacity to read and follow directions thoroughly
- The ability to see details at close range (within a few feet of the observer) and hand dexterity is needed for working with small parts
- Excellent written/ verbal communication as well as presentation skills at all levels
- Using computers and computer systems to enter data, or process information.
- Must have basic computer skills, including familiarity with MS Office
- High energy, motivated individual who thrives in a fast-paced manufacturing environment.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Microsoft Office: 2 years (Preferred)
Ability to Commute:
- Tualatin, OR 97062 (Preferred)
Ability to Relocate:
- Tualatin, OR 97062: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20 - $22