Client Success Manager, Enterprise

*Accepting applicants in NYC and Austin. Agency or Publisher experience required.

Who We Are

Headquartered in sunny Austin, TX, with a growing office in the heart of NYC, award-winning KERV is on a mission to redefine how people connect and interact with media anywhere and everywhere.

As the leader in AI-powered video analysis, performance, and monetization solutions, our patented technology captures metadata across every frame in any video, making objects instantly explorable or shoppable. These dynamic ad solutions empower consumers to learn, explore, and transact seamlessly within the creative experience, creating deeper relationships and tangible business outcomes for the world's leading brands and publishers.

The Challenge Ahead

Drive white glove client servicing at a mid-sized actively growing AdTech company. This role will be responsible for supporting a line of business from post IO to campaign wrap balancing external needs with internal bandwidth and expertise. Overall ensuring the client experience is easy and positive for renewal.

What You’ll Do

• Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review
• Handle client reporting on a weekly basis for live campaigns and drive the “Why Kerv” narrative, showcasing actionable insights from reporting metrics
• Stay up to date on media industry trends and be able to speak to impacts to KERV business and products
• Serve as day-to-day contact for assigned accounts, building trust and rapport and delivering ensuring exceptional client service
• Work closely with our Creative and Ad operations teams to ensure seamless delivery of partner media campaigns
• Audit and confirm billing numbers for invoice procurement at the end of each month. Actualize CRM tool accordingly, with assistance from your Client Success Manager
• Be a strategic resource to Clients and Publishers telling the KERV Narrative to meet specific client KPIs in collaboration with your Lead, Client Success
• Provide support for Leads and Associate Director as needed

What You’ll Bring

• A minimum of 1-2 years of relevant experience within advertising, marketing, or client service roles
• Strong understanding of digital and programmatic advertising
• Previous experience in managing digital advertising campaigns
• Proficiency with ad technology tools, systems, and platforms, including DSPs, DMPs, publisher or agency ad servers, and 3rd party measurement, research, and verification vendors
• Strong communication skills- both written and verbal
• Proficient in Microsoft office (specifically excel, ppt)
• Solution Oriented and Detail Oriented to ensure client details are captured

Why You’ll Love Working at KERV

• We are a team of talented, kind people, driven by innovation.
• We put the human first. Whether our employee, client, partner, or community; we genuinely care about your well-being and will do whatever we can to support it.
• We are relentless in our pursuit of innovation, remaining flexible and open to change, remaining scrappy and collaborative in pursuit of common goals.
• We balance our dedication to success with the accountability to deliver, trusting our expertise, while verifying our thinking at every step.
• We advocate for the growth and success of our people and the communities in which they belong to through transparent & clear communication, championing a culture in which everyone has a voice and contributes to our success, and a socially aware approach to everything we touch.
• We aim to cultivate a work environment where each person, no matter the identities they hold, not only feels safe, seen, and heard, but also celebrated.
• We offer…
• Unlimited PTO with a healthy culture of taking time off to recharge so you can bring your best self to work
• Competitive compensation packages
• Comprehensive health and wellness benefits including modern support services via Bennie, such as a custom app and healthcare concierge to support a simplified benefits experience for our staff
• Mental Health Support via Samata Health paid 100% by KERV
• 401K with company match and 100% vesting on day 1
• Unlimited referral bonuses
• Flexible working schedules with remote and hybrid opportunities

KERV provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. KERV participates in E-Verify to confirm the employment eligibility of all new hires.