What are the responsibilities and job description for the Driver/Bellman position at Kerzner International?
Driver / Bellman
13099)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.
Job Summary
The Driver / Bellman assists with the transportation and delivery / collection of guests' luggage, parcels, faxes, messages, etc. They also assist in keeping the lobby tidy and ensure all guests receive prompt, cordial, and efficient attention and service throughout their stay. The Driver / Bellman is responsible for the first & last impression regarding arrival and departure experiences accordingly.
Key Duties & Responsibilities
- Provide bell service which includes greeting the guest, offering luggage assistance to / from their room, and ensuring all luggage is well maintained and handled properly
- Provide transportation which includes to / from the airport or locally, and door assistance when needed
- Helping to create a friendly and welcoming environment
- Dealing with guest arrivals and departures as per hotel standards
- Assist guests in giving them directions and providing important information about the hotel
- Respond to all guests' needs quickly, efficiently, and courteously
- To be aware of all functions, conferences, and special events taking place in the resort
- Assist security in monitoring for suspicious activity
- Practice proper telephone etiquette with colleagues and hotel guests
- Ensure prompt, accurate, and courteous delivery and collection of any luggage, parcels, or mail
- Ensure correct and secure storage procedures are always followed
- Be fully familiar with the room types and location of guest rooms / private homes
- Valet parking of guest cars and ensuring the keys are securely stored
- Be familiar with all facilities and services within the hotel and offer general information as required
- Provide immediate assistance to guests as requested
- To assist with any other duties as required by the Director or another member of the management team
Education or Certifications
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
