What are the responsibilities and job description for the Host/Hostess position at Kerzner International?
Host / Hostess
12739)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.
Job Summary
A hostess or host greets customers as they enter a restaurant, takes their reservation or puts them on a waiting list, gives them menus, and escorts them to their seat. They also handle phone calls and customer queries about the restaurant and menu and assist various restaurant staff when necessary. He / she will work closely with the Culinary and Beverage teams to ensure One&Only service standards exceed the expectations of the guests.
Key Duties & Responsibilities
- Greeting guests as they enter and putting them on a waiting list as necessary
- Providing guests with menus and answering any initial questions
- Seating guests at tables or in waiting areas
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
- Engaging with guests to ensure they're happy with food and service
- Responding to complaints and helping to resolve them
- Answering phone calls, taking reservations, and answering questions
- A knowledge of the menu
- Helping with other positions in the restaurant as needed
- Providing great customer service
- To assist with any other duties that are required by members of the management team
Skills, Experience, & Educational Requirements
Benefits
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
