What are the responsibilities and job description for the Customer Management Representative position at Keslar Insurance Agency?
Job Summary
We are seeking a dedicated and enthusiastic Customer Representative to join our team. This role is essential in providing exceptional client services and support to our customers. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for all clients. This position requires strong communication skills and the ability to analyze customer needs effectively.
Duties
- Provide outstanding customer support through various channels, including phone, email, and in-person interactions.
- Handle client inquiries with professionalism and empathy, ensuring timely resolution of issues.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Conduct outbound calling to follow up on customer feedback or resolve outstanding issues.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
- Analyze customer feedback and trends to identify areas for improvement in service offerings.
Skills
- Strong client services orientation with a focus on delivering excellent customer experiences.
- Proficient in data entry and office software applications.
- Exceptional communication skills, both verbal and written, with the ability to convey information clearly.
- Experience in customer service roles is preferred; with office settings preferred.
- Capable of analyzing situations effectively to provide appropriate solutions.
- Previous experience supporting customers in an office setting is advantageous.
Join our team as a Customer Representative and contribute to creating memorable experiences for our clients while developing your skills in a supportive environment.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Newmarket, NH 03857 (Preferred)
Ability to Relocate:
- Newmarket, NH 03857: Relocate before starting work (Preferred)
Work Location: In person
Salary : $45,000 - $60,000