What are the responsibilities and job description for the Assistant Department Manager- Liquor position at Kessler's Inc?
Description
Kessler's is looking for a Liquor Assistant Manager to join our family! This position involves overseeing the store's liquor department. In this role, you'll help manage daily operations, ensure compliance with laws, and drive sales and customer satisfaction.
Our team members are critical to promote Kessler’s Customer Commitment by providing Unmatched Customer Service; Unmatched Quality & Freshness; and Unmatched Presentation & Cleanliness. Our team members must be willing to provide speedy, friendly, helpful, and thankful service to our customers.
Here’s a breakdown of typical responsibilities, qualifications, and skills:
- Team Management:
- Assist the Liquor Store Manager in supervising staff.
- Train new employees and ensure adherence to company policies.
- Delegate tasks and monitor team performance.
- · Inventory Management:
- Monitor stock levels, order products, and ensure shelves are stocked appropriately.
- Conduct regular inventory audits and work with suppliers.
- Manage product placement to maximize sales.
- Customer Service:
- Provide exceptional service to customers, answer product inquiries, and offer recommendations.
- Handle customer complaints or issues professionally.
- Maintain a clean and organized department to enhance customer experience.
- Compliance & Safety:
- Ensure all liquor sales comply with state and local laws, including checking IDs for age verification.
- Maintain up-to-date knowledge of liquor regulations.
- Ensure the department adheres to health and safety standards.
- Sales & Marketing:
- Assist with pricing, promotions, and setting sales goals.
- Monitor sales trends and adjust strategies to meet targets.
- Participate in marketing and promotional activities.
- Financial Management:
- Help with budgeting and financial reporting.
- Assist in managing costs, pricing, and maintaining profit margins.
- Collaboration with Other Departments:
- Work closely with other store departments (e.g., produce, dairy) to ensure smooth operation and promotional coordination.
Requirements
- 21 years old or older to be considered for position.
- Experience: Previous experience in retail, liquor sales, or a similar managerial position is often preferred.
- Knowledge: A strong understanding of alcohol laws, beverage products, and customer service best practices.
- Certification: Wine Specialist (CSW) and/or Spirits Specialist (CSS) preferred otherwise willing to acquire certification on the job within discussed timeframe during interview.
- Skills:
- Leadership and people management.
- Strong communication and interpersonal skills.
- Organizational and time-management skills.
- Basic understanding of sales and inventory systems.
- Physical Requirements:
- Ability to lift heavy items (cases of liquor up to 50 lbs).
- Stand for extended periods and move throughout the store.
