What are the responsibilities and job description for the Catering Manager position at Kessler's Inc?
Description
At Kessler's, we take pride in creating Remarkable Experiences for both our Team and Customers. We are a growing business, and we are seeking a dedicated and experienced Catering Manager to join our team! We offer competitive pay, excellent benefits, and opportunities for career growth in a supportive, dynamic work environment.
Position Summary:
The Catering Manager is responsible for overseeing all operations of the catering department, ensuring high levels of customer satisfaction, achieving financial goals, and maintaining the overall success of the department. This includes managing staff, inventory, sales, and customer relationships while ensuring compliance with company standards. The Catering Manager will play a key role in driving the growth of the catering business, while upholding Kessler’s Core Values and commitment to excellence. We are dedicated to our mission and want a Catering Manager with drive and the skills to support it!
Key Responsibilities:
- Client Relations & Event Management:
- Act as the primary contact for clients throughout the event planning process, listening to their needs, presenting solutions, and ensuring successful execution.
- Manage all logistics related to catering and special events, ensuring timely and accurate delivery of services.
- Build and retain direct relationships with clients, ensuring customer satisfaction and repeat business.
- Attend events to oversee operations, ensuring the event is well-managed and the client is satisfied.
- Team Leadership & Development:
- Supervise and motivate a team of retail sales workers, ensuring high performance and a positive work environment.
- Adjust daily schedules to optimize staffing and efficiency.
- Train, evaluate, and provide ongoing development opportunities for employees.
- Address employee issues, implement improvement plans, and ensure proper performance standards.
- Financial & Inventory Management:
- Oversee the profitability and financial performance of the catering department, including budget management, expense control, and labor targets.
- Maintain appropriate inventory levels and manage the purchasing of supplies.
- Ensure proper execution of policies and procedures to maintain cost control and operational efficiency.
- Customer Service & Sales:
- Ensure excellent customer service by maintaining a high standard of service, addressing customer inquiries, and resolving issues effectively.
- Promote Kessler’s catering services to the community and grow event/catering sales.
- Maintain a detailed database of communications with current, prospective, and former clients.
- Compliance & Safety:
- Ensure compliance with all safety, sanitation, and cleaning procedures.
- Adhere to company policies and procedures to maintain a high standard of service and operational excellence.
Work Environment:
- Retail environment, with occasional exposure to chemicals, hazardous substances, and extreme temperatures (as low as -20°F).
- Physical demands include long periods of standing, walking, bending, squatting, and lifting up to 50 lbs.
- Frequent work on wet and slippery surfaces.
- Driving a company vehicle may be required.
- Office work environment using a laptop for communication and documentation.
Requirements
- Previous experience in retail, meat management, catering, or other related fields.
- Proven ability to manage a team, with strong leadership and communication skills.
- Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
- Customer-focused, with a demonstrated ability to build and maintain relationships with clients.
- High School Diploma or GED required; further education in hospitality or business management is a plus.
- Must have a valid driver’s license and a clean driving record.
- Proficiency in Microsoft Office and ability to learn new software.
- Ability to work outside of normal business hours when necessary.
