What are the responsibilities and job description for the Concierge Specialist position at Kestra Financial?
ABOUT US:
Come join the dynamic team at Kestra Financial! Kestra Financial provides a leading independent advisor platform that empowers sophisticated, independent financial professionals, including traditional and hybrid RIAs, to prosper, grow, and provide superior client service. With a culture rich in reinvention and advisor advocacy, Kestra Financial has developed integrated business management technology that, combined with its personalized consulting services, offers exceptional scale and efficiency. Kestra Financial supports independent financial advisors in delivering comprehensive securities and investment advisory services to their clients.
The Concierge Specialist reports to the Supervisor of Concierge Support. The Concierge Team is the voice of Kestra Financial and the primary contact for all operational needs of our clients, leading independent financial advisors and their support staff.
Members of the Concierge Team will:
EDUCATION AND/OR EXPERIENCE:
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.
BENEFITS:
Full health, vision, dental. 401(k) plans along with a host of voluntary plans such as car insurance, legal services and more (applicable to full-time, permanent employees).
DISCLOSURE
By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: SERVE, MAKE IT HAPPEN, and ONE TEAM.
Come join the dynamic team at Kestra Financial! Kestra Financial provides a leading independent advisor platform that empowers sophisticated, independent financial professionals, including traditional and hybrid RIAs, to prosper, grow, and provide superior client service. With a culture rich in reinvention and advisor advocacy, Kestra Financial has developed integrated business management technology that, combined with its personalized consulting services, offers exceptional scale and efficiency. Kestra Financial supports independent financial advisors in delivering comprehensive securities and investment advisory services to their clients.
The Concierge Specialist reports to the Supervisor of Concierge Support. The Concierge Team is the voice of Kestra Financial and the primary contact for all operational needs of our clients, leading independent financial advisors and their support staff.
Members of the Concierge Team will:
- Empower advisor success through reinvention, advocacy, and integrity
- Become experts on our operational systems including AdvisorComplete and Streetscape
- Form trusted relationships with our firms
- Act as liaisons between our firms and other members of the service team
- Work closely with our partners at our custodian, NFS
- Strive to provide complete resolutions and effortless experiences for our clients
- Facilitate training needs, application improvements, and process improvements
- Work in a small team environment to assist Kestra advisors and staff in navigating our systems, products and services
- Assist advisors and their staff with questions regarding operational policies and procedures via phone and email queues
- Partner with service team members to ensure a seamless and effortless client experience
- Take approximately 25 to 40 inbound calls per day
- Respond to approximately 10 inbound emails per day
- Maintain a log of communication with field, custodians, and vendors via Salesforce
- Respond to inquiries regarding the following:
- Account Servicing
- Kestra Financial Website
- Cost Basis/Account Transactions
- Transfer of Assets Status
- Retirement Plans
- Demonstrate energy, empathy, and problem-solving skills
- Requires demonstration of professionalism, accountability, customer/client focus, and teamwork
- Proactively consult with Investment Advisors and their staff through knowledge sharing, efficiency training and education in order to help them manage and grow their business
- Collaborate with other support and processing departments to resolve complex inquiries
- Demonstrated passion for service and financial markets; strong client focus and the desire to build relationships during each interaction
- Able to use active listening skills and focus on non-verbal cues to better understand the client’s needs and motivations; able to empathize with others' needs and respond sensitively; able to use good judgment when responding, and take action in order to successfully meet the client’s objectives
- Able to quickly learn new technology and utilize a variety of systems in order to proactively identify solutions to our firm’s needs
- Strong analytical skills and attention to detail in order to adhere to policies, procedures and guidelines
- Proven work ethic with a high level of integrity to build trust with our clients and colleagues
- Strong communication and interpersonal skills, especially the ability to listen and explain a complicated subject
EDUCATION AND/OR EXPERIENCE:
- Two or more years in brokerage/financial services, banking, operations and client support
- Retirement Planning certifications a plus
- High school diploma/GED required
- College degree preferred
- Series 7 license preferred. Candidates that hold an active Series 7 license are eligible for a higher compensation structure
- Client Support Specialists that obtain their Series 7 while employed for Kestra will be eligible for a compensation increase
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.
BENEFITS:
Full health, vision, dental. 401(k) plans along with a host of voluntary plans such as car insurance, legal services and more (applicable to full-time, permanent employees).
DISCLOSURE
By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:
- You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
- It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: SERVE, MAKE IT HAPPEN, and ONE TEAM.
