What are the responsibilities and job description for the Advisory Operations Specialist position at Kestra Holdings?
ABOUT US :
Come join the dynamic team at Kestra Financial! Kestra Financial provides a leading independent advisor platform that empowers sophisticated, independent financial professionals, including traditional and hybrid RIAs, to prosper, grow, and provide superior client service. With a culture rich in reinvention and advisor advocacy, Kestra Financial has developed integrated business management technology that, combined with its personalized consulting services, offers exceptional scale and efficiency. Kestra Financial supports independent financial advisors in delivering comprehensive securities and investment advisory services to their clients.
The Advisory Operations Specialists are the primary contact for all operational needs regarding managed accounts, including our flagship advisory platform, AdvisorEnterprise. As a member of the Advisory Operations team at Kestra, you will be held to the highest customer service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES : To perform this job successfully, the individual must be able to satisfactorily perform each essential duty.
- Commitment to culture requires professionalism, accountability, customer / client focus, and teamwork.
- Form relationships with our top firms.
- Empower advisor success through reinvention, advocacy, and integrity.
- Become an expert on our flagship managed account platform, AdvisorEnterprise, and other advisory platforms.
- Assist advisors and their staff with questions regarding advisory operational policies and procedures via phone and email queues.
- Work closely with our partners at Envestnet.
- Train advisors and staff on managed account platforms with an emphasis on Envestnet.
- Help advisors implement a unified management strategy through access to third-party money managers and a full suite of resources to build, manage, and implement investment solutions.
- Maintain a communication log with the field, custodians, and vendors via Salesforce.
- Act as the operational primary point of contact for Advisor Enterprise and other advisory products within Kestra.
- Stay informed of updates to policies and procedures that relate to our managed account platforms.
- Ensure a complete understanding of managed account enhancements before release to the field.
- Review and promote new managed accounts.
- Review and approve service requests to ensure instructions are logical and compliant and transactions are executed correctly.
- Monitor all service requests daily to ensure appropriate action is taken (e.g., releasing accounts for investing, approving check requests, processing journals).
- Work with the Cashiering department to monitor deposits and withdrawals.
- Master the internal systems Kestra uses, including AdvisorComplete, Envestnet, Laserfiche, FCC's FBSI system, Wealthscape, Salesforce, and other custodial sites.
- Partner with service team members to ensure a seamless and effortless client experience.
- May be required to work overtime as necessary.
- Other duties as assigned.
KNOWLEDGE, SKILLS, AND / OR ABILITIES : The individual should have the following skills and abilities to perform this job successfully.
SUPERVISORY RESPONSIBILITIES : None
EDUCATION AND / OR EXPERIENCE :
CERTIFICATES, LICENSES, REGISTRATION :
INTERNAL APPLICANT POLICY :
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.
BENEFITS :
Full health, vision, dental. 401(k) plans along with a host of voluntary plans such as car insurance, legal services and more (applicable to full-time, permanent employees).
DISCLOSURE
By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements :
KESTRA VALUES :
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values : SERVE, MAKE IT HAPPEN, and ONE TEAM.
