Assure Patient Specialist

KESTRA MEDICAL BUSINESS TITLE: ASSURE Patient Specialist

JOB TITLE: ASSURE Patient Specialist

REPORTS TO: Regional Clinical Advisor

FUNCTIONAL AREA: Sales and Service Support

TEAM MEMBER GROUP: 1099 Contractor FLSA: Non-Exempt

LOCATIONS NEEDED:

The Kestra team has over 400 years of experience in the external and internal cardiac medical device

markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite

modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and

technical performance with a wearable design that provides the greatest regard for patient comfort and

dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams

harmoniously monitor, manage, and protect life.

The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization

and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care

representative to provide effective and efficient patient fittings.

ESSENTIAL DUTIES:

• Act as an ASSURE Patient Specialist (APS) between corporate headquarters dispatching for fitter

requests and local patient training assignments

• Ability to provide instruction and instill confidence in Assure® patients with demonstrated patient

care skills

• Willingness to contact prescribers, caregivers and patients to schedule services

• Ability to accept an assignment that could include daytime, evening, and weekend hours

• Travel to hospitals, patient’s homes and other healthcare facilities to provide fitting services

• Measure the patient to determine the correct garment size

• Review and transmit essential paperwork with the patient to receive the Assure® garment and

services

• Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings

• Flexibility of work schedule and competitive pay provided

• Adhere to Pledge of Confidentiality

o Information regarding a patient of this company shall not be released to any source

outside of this company without the signed permission of the patient. Furthermore,

information will only be released internally on a need-to-know basis. All Team

Members will not discuss patient cases outside the office or with anyone not

employed by this company unless they are directly involved with the patient’s case.

COMPETENCIES

• Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous

improvement.

• Integrity: Commitment, accountability, and dedication to the highest ethical standards.

• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product

or service.

• Action/Results: High energy, decisive planning, timely execution.

• Innovation: Generation of new ideas from original thinking.

• Customer Focus: Exceed customer expectations, quality of products, services, and experience always

present of mind.

• Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to

influence others. A critical skill for pressure situations.

• Highly organized, service and detail orientated

• Passionate about the heart-failure space and a strong desire to make a difference

• Strong interpersonal skills with communicating and assisting clinicians with providing care for

patients.

• Interest and desire for life-long learning to continuously improve over time.

QUALIFICATIONS

Education/Experience Required:

• 1 year in a paid patient care experience (not as a family care giver)

• Clinical or engineering background which may include but is not limited to nurses, cardiac device

sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG

technicians.

• Disclosure of personal NPI number (if applicable)

• Completion of background check. Florida and Ohio must complete a level 2 screening paid for by

Kestra.

• Willingness to pay an annual DME fee which is deducted from the completed work order

• Ability to pay for vendor credentialing upfront during a 90-day probationary period

• Experience in patient and/or clinician education

• Valid driver’s license in state of residence with a good driving record

• Ability to consistently work remotely Disclosures are required for any potential relationships and

referral sources

• Must be able to achieve credentialing for hospital system entry including, but not limited to:

o Documentation of vaccination and immunization status

o Pass background check

o Pass drug screening testing

o Review and agree to hospital policies and procedures

o Completion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety

Preferred:

• Knowledge of MS Office, Excel, PowerPoint, MS Teams

• Direct cardiac patient care experience – RN, RT, CVIS, Paramedic, CRM

WORK ENVIRONMENT

• Variable conditions during travel

• Minimal noise volume typical to an office or hospital environment

• Possible environmental exposure to infectious disease (hospital and clinic settings)

• Extended hours when needed

• Drug-free

PHYSICAL DEMANDS

• Ability to travel by car

• Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and

mouse usage

• Frequent stationary position, often standing or sitting for prolonged periods of time

• Frequent computer use

• Frequent phone and other business machine use

• Occasional bending and stooping

• Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle

TRAVEL

• Frequent travel by car in agreed upon geography

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or

responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change,

or new ones may be assigned at any time with or without notice.

EEO: Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does

not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual

orientation, gender identity and/or expression, marital status, or any other characteristic protected by

law.

Job Type: Contract

Expected hours: 2 – 24 per week

Medical Specialty:

• Cardiology

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Location:

• Kingman, AZ (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Kingman, AZ (Required)

Willingness to travel:

• 50% (Required)

Work Location: On the road