What are the responsibilities and job description for the Rooms Supervisor position at Keswick Hall?
Overview
The Rooms Supervisors support and lead the Front Office and Housekeeping teams in daily operations. Rooms Supervisors ensure the execution of the days assignments, and assist in the operational planning for the Front Office and Housekeeping.
Responsibilities
Duties include but are not limited to:
Education/ Experience & Qualifications:
Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).
The Rooms Supervisors support and lead the Front Office and Housekeeping teams in daily operations. Rooms Supervisors ensure the execution of the days assignments, and assist in the operational planning for the Front Office and Housekeeping.
Responsibilities
Duties include but are not limited to:
- Responsible for training of all staff members in cleaning all areas of the Club and Pool areas.
- Assist in overseeing the club housekeeping staff: training, staff development and scheduling.
- Assist with member requests and resolution of any member issues/problems.
- Create a warm and friendly environment; establish connections with members and associates.
- Ensure all staff knows “how to clean” and use of “proper chemicals” for all areas of the Club.
- Ensure all staff members are in proper uniform.
- Conduct pre-shift meetings and distribute assignments as directed by Managers.
- Follow up with staff members to ensure cleaning assignments have been completed.
- Assist in the written daily task that is posted weekly, update projects by season.
- Assist in the completion of supply inventories at the end of each month.
- Assist in the completion of linen inventories.
- Communicates supply orders to the Director of Operations.
- Work closely with all departments ensuring communication flows effectively.
- Communicate guest complaints or comments to Managers.
- In addition, other duties may be required as directed by your Manager.
- Perform other duties as assigned.
Education/ Experience & Qualifications:
- Minimum of a high school diploma (or equivalent) and 0-2 years of housekeeping experience. However, a combination of experience and/or education will be taken into consideration.
- Minimum of 1year supervisory role preferred.
- Basic understanding of a Department Budget required.
- Basic knowledge of Microsoft Office (Word, Excel, Outlook, etc.) required.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Physical mobility and stamina required.
- Experience in motivating and leading a winning team preferred.
Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).
