What are the responsibilities and job description for the Information Systems Specialist position at Keswick?
Information Systems Specialist
Full Time | Day Shift
Pay rate starting at $28.85/hour (Pay based on experience)
Keswick is located in Baltimore, MD. We are seeking dedicated, caring team members willing and able to commit to our workplace values: Connection, Empathy, Inclusion and Advocacy!
Keswick was top-ranked for 2024 as High-Performing by U.S. News & World Report, a rating only reached by 19% of nursing homes in the country.
Keswick was recognized on Newsweek's 2023 and 2024 ranking of Best Nursing Homes in Maryland.
Keswick is an independently owned long-term care facility. With over 140 years of expertise, Keswick has become the area's premier provider of services for older adults. We are driven by our mission to improve the experience of aging, together.
Why Choose Keswick?
Keswick employees are part of a compassionate, and award-winning team, working together to deliver top care to the people of Baltimore. When you join our team, you can expect:
- Minimum rate of $18 for Full and Part Time GNA staff & $16 per hour campus wide
- You may also be entitled to receive all applicable shift differentials
- Health and prescription coverage with lower-than-average deductibles and copays
- Dental and vision benefits
- Free short- and long-term disability coverage
- Employer paid Life and AD&D Insurance for Full Time Employees (optional supplemental life insurance)
- 401(k) program with employer matching up to 6%
- Generous vacation, sick, and holiday pay with an option to "cash out" unused vacation hours
- MTA discounted bus passes
- Teladoc - Free 24-hour access to a physician
- Employee Assistance Program with a variety of free services
- Employee Recognition Program
- Free access to our Employee Wellness Program, such as Zumba and Pilates
As a Information Systems Specialist, you will carry out our mission to improve the experience of aging together by ensuring proper computer and network operations so that business and end users function effectively and can accomplish business tasks.
What will I do as a Information Systems Specialist?
- Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
- Receive and respond to incoming helpdesk tickets and requests.
- Coordinate the deployment of new or loaner computer equipment.
- Accurately log all Service Desk tickets using defined tracking software.
- Follow established Keswick policies and services.
- Perform onsite and remote analysis, diagnosis, and resolution of IT problems for end users; recommend and implement corrective solutions, including repairs as needed.
- Install, configure, evaluate, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
- Develop and maintain an inventory of all monitors, keyboards, laptops, desktops, printers, and other components and equipment.
- Research and procure computer hardware and peripherals in collaboration with the VP of Information Services.
- Monitor the release of latest updates/patches for standard IS software packages and applies them in a test environment for review prior to roll-out.
- Perform daily rounding on units to ensure systems and devices are running efficiently.
- Consult with third-party support and PC equipment vendors.
- Coordinate the deployment of new or loaner computer equipment.
- Work with third-party vendors to execute moves, adds, and changes for the telephone system.
- Daily rounding report.
- Prepare weekly status reports indicating technical support issues needed attention, as well as updating progress on any project assignments.
What is required in this position?
- Requires coursework in information systems or related discipline, Associate degree preferred.
- Certifications or experience may be substituted for education.
- CompTIA A desired.
- Requires one year of experience with computer hardware and software troubleshooting, and one year's experience in a healthcare facility.
- Requires experience with MS Office products and Microsoft infrastructure to include Active Directory, Group Policy and M365 administration tools (Admin Portal, Intune).
What makes Keswick unique?
Our vision is for greater fulfillment and freedom of choice in aging, for all. Committed to enhancing the quality of life for the guests and residents it serves, Keswick provides various award-winning services that enhance their lives and get them back to doing what they love.
Keswick is an Equal Opportunity Employer.
Salary : $16 - $29
