What are the responsibilities and job description for the ServiceNow ITOM/ITSM Developer position at Ket Software?
Position : - ServiceNow ITOM / ITSM Developer
Location -Harrisburgh, PA
Job Description :
Qualifications Education :
Bachelor’s Degree in Computer Science, Information Technology, or a related field. A Master’s degree is a plus.
Experience :
Minimum of 5 years of professional IT experience with at least 2 years of hands-on experience with ServiceNow.
Demonstrated experience in implementing and managing ServiceNow ITSM, ITOM, and ITBM modules.
Strong experience with ServiceNow scripting, including JavaScript, GlideScript, and AngularJS.
Proven track record in integrating ServiceNow with other enterprise systems and applications using APIs, web services (REST / SOAP), and other integration methods.
Extensive experience in custom application development on the ServiceNow platform.
Programming Skills :
Proficiency in JavaScript and its use within the ServiceNow platform.
Experience with GlideScript to manipulate ServiceNow data.
Knowledge of AngularJS for creating custom ServiceNow widgets and user interface components.
Familiarity with other programming languages such as Python, Java, C#, or Ruby is a plus.
Strong understanding of front-end technologies like HTML, CSS, and Bootstrap, which are essential for customizing ServiceNow portals.
Experience in data transformation techniques and ETL processes.
Skills :
Advanced understanding of ITIL / ITSM processes and practices to integrate them effectively within ServiceNow solutions.
Excellent problem-solving skills and a proactive approach to identifying and mitigating issues.
Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
Ability to design and document end-to-end technical solutions for complex business requirements.
Experience with SQL and relational databases for querying and reporting purposes.
Familiarity with version control systems like Git for managing code.
Certification(s) in ServiceNow, such as Certified System Administrator or Certified Application Developer, are highly desirable.
Familiarity with Agile / Scrum methodologies for project management, including the use of tools like Jira or Azure DevOps.
Knowledge of cloud platforms such as AWS, Azure, or Google Cloud is a plus.
Preferred Qualifications :
Experience with advanced ServiceNow modules such as HR Service Delivery, Security Operations, or Governance, Risk, and Compliance (GRC).
Experience with ServiceNow Performance Analytics and reporting.
Background in developing and maintaining ServiceNow Catalog items, workflows, and custom integrations.
Experience in designing and implementing automated test scripts to ensure ongoing platform quality and stability.
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