Patient Outreach Coordinator

Overview
Are you passionate about sales, marketing, and patient outreach? Do you love engaging with people, managing social media, and driving growth? As a Patient Outreach Coordinator, you’ll play a crucial role in increasing patient volume and revenue by converting leads into scheduled appointments and leveraging social media to attract new patients.

This role blends sales, social media marketing, and patient coordination, making it ideal for someone who is both business-driven and people-focused.

*At Ketamine Solutions, we specialize in IV ketamine infusions designed to help reduce symptoms of depression, anxiety, PTSD, and other mental health conditions. We take a personalized approach to care, tailoring each treatment plan to meet the unique needs of our patients. To learn more about our services, visit www.ketaminesolutions.net.*

Key Responsibilities:

Sales & Patient Growth

• Drive patient acquisition and revenue growth by converting leads and inquiries into scheduled appointments.
• Actively follow up with leads via phone, email, and social media to increase conversion rates.
• Educate potential patients on the benefits of ketamine therapy, overcoming objections with confidence and compassion.
• Track and report key sales metrics, including inquiries, conversion rates, and appointment bookings.

Social Media & Marketing

• Manage and grow the clinic’s social media presence (Instagram, Facebook, TikTok, etc.).
• Create engaging, high-converting content to attract new patients and boost brand awareness.
• Respond to comments, messages, and inquiries with a sales-focused, yet compassionate approach.
• Stay up to date on mental health trends and industry insights to keep content relevant.

Patient Coordination & Front Desk Support

• Act as the first point of contact for new and existing patients, ensuring a warm, professional experience.
• Schedule and confirm appointments, ensuring an efficient patient flow.
• Provide exceptional customer service, making patients feel informed, supported, and excited about their treatment.
• Work closely with the clinical team to facilitate seamless communication between patients and providers.

What We’re Looking For (Qualifications & Skills):

• Proven experience in sales, social media marketing, or customer engagement (healthcare or wellness industries preferred).
• Strong ability to convert leads into scheduled appointments through persuasive and empathetic communication.
• Experience in social media management and content creation (Instagram, Facebook, TikTok, etc.).
• Excellent verbal and written communication skills with a confident and persuasive tone.
• Ability to multitask and thrive in a fast-paced, results-driven environment.
• Tech-savvy, with proficiency in scheduling software, CRM tools, and social media platforms.
• A self-motivated go-getter who is excited about growing a business and making an impact.

Why Join Us?

• Be part of a growing, innovative healthcare practice that is changing lives.
• Supportive and collaborative work environment.
• Competitive salary and benefits package.
• Opportunity to make a meaningful impact on patients' mental health and well-being.

Hours:

• Monday through Friday : 9am-5pm

If you're a high-energy sales and customer service professional looking to make a real impact, we want to hear from you!

APPLY TODAY!

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $20