Manager Patient Accounts - PFS Shared Services - Miamisburg - FT/Days

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Campus Overview

Kettering Health Miamisburg  

• Serving the residents of Warren, Butler, and Southern Montgomery counties for over 40 years.
• Kettering Health Miamisburg, formerly Sycamore Medical Center, is a full-service hospital located minutes west of the Dayton Mall on Miamisburg-Centerville Road off I-75 in Miamisburg, Ohio.
• The cornerstone services for KH Miamisburg have been Bariatric surgeries and Orthopedic care. 
• Expanded services include emergency care, sleep center, mammography, breast MRI, cardiac catheterization lab, wound center and DEXA scanning. 
• 142 bed facility
• Awarded with 100 Top Hospital by IBM Watson Health for the 10th time in 2019.
• In 2020, KH Miamisburg received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
• Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
• KH Miamisburg received several awards from Healthgrades:
  • Outstanding Patient Experience Award (2017-2019)
  • America’s 100 Best Hospitals for Prostate Surgery Award (2020)
  • Joint Replacement Excellence Award (2020)

Responsibilities & Requirements

Job Responsibilities:

Reporting to the Patient Financial Services Director, the Patient Accounts Manager is responsible for leading and planning billing operations for Kettering Health Network. This role plays the tactical lead in carrying out the vision of the department supporting the vision and mission of the Network.  This role has a full understanding of the revenue cycle, each role within the process, and its effect on the revenue cycle as a whole.  Establishes standards and expectations for improvement initiatives and ensures they are aligned with Revenue Cycle initiatives. Responsible for leadership, direction, and focus in the application of patient accounts standards and principals to affect continuous improvement.  Creates an environment where new ideas are encouraged.

• Manages claim billing and follow-up operations by setting goals and objectives and developing strategies for achieving goals; managing staff productivity; accomplishes operating efficiency through process development/revision, system enhancement, reject/edit/ denial management, and exceptional communication with staff and customers
• Maintains AR days, Aging, and other AR metrics at goal levels
• Provides administrative direction to Coordinators and other personnel in the resolution of problems or difficult tasks
• Possesses skills for accepting responsibility, making decisions, directing, delegating, and supervising personnel
• Process improvement skills and the ability to develop and execute a plan of action
• Maintain and develops a competent, productive, quality conscious, engaged workforce
• Accountable for budget adherence
• Must demonstrate excellent verbal and written communication skills
• Knowledge of billing requirements, revenue cycle operations, AR system skills, payer websites/systems
• Demonstrate knowledge of payer guidelines and government payment regulations
• Strong analytical skills
• Demonstrate skills in statistical analysis necessary to examine patient accounting activities and detect/resolve any relate issues
• Experienced in Microsoft Word and Excel
• Ability to lead and motivate individuals and groups of people
• Ability to exercise independent judgement

Preferred Qualifications

Requirements:

• Associates degree or equivalent four years’ experience in medical management in the office or facility setting
• Minimum of five years’ experience in patient accounting methods/procedures

Experience in Epic