What are the responsibilities and job description for the Patient Registration I - Patient Access - Soin - Resource position at Kettering Health?
Overview
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Campus Overview
Kettering Health Greene Memorial
Kettering Health Greene Memorial, formerly Greene Memorial Hospital, is situated in the heart of Xenia where they have been serving patients from Jamestown, Cedarville, Yellow Springs, Waynesville, and beyond for over 65 years.
In 2020, KH Greene Memorial received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
Accredited by the American College of Emergency Physicians as a Level 3 Geriatric troyke Emergency Department.
49 bed facility
KH Greene Memorial was awarded by Healthgrades for :
Patient Safety Excellence (2017-2019)
Outstanding Patient Experience (2019)
Responsibilities & Requirements
Patient Registration I position’s major duties include, but are not limited to the following :
Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
Ensuring that payer sources and payment arrangements and options have been discussed
Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents
Preferred Qualifications
Qualifications :
Previous registration or scheduling experience strongly preferred
Excellent written and oral communication skills
Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
Demonstrated competency in working in teams and ability to effectively communicate with all levels
Ability to learn site specific patient processing software.
Computer literate and very strong with Microsoft Office Suite.
Ability to function in high paced often stressful environment and / or circumstances while maintaining a respectful, caring and professional manner
Flexible schedule to fit staffing needs.
Education :
High school diploma required
One or more years of medical office or customer service experience required
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