What are the responsibilities and job description for the Technology Support Specialist I position at Keuka College Faculty Staff?
Job Type
Full-time
Description
Summary :
This position is responsible for being the first line of technical support at the College. This position will work with students and employees at Keuka College troubleshooting level one tasks (e.g., installation, testing, and technical tasks in support of the College's hardware, software, and fleet printing systems) and will support the rest of the Service Desk team with any assigned projects.
Essential Responsibilities :
- Provide level one technical support and diagnosis of operating systems and applications to users of the College's computers (PC & Mac devices) to include tasks such as new machine setup, email configurations, office applications, web browsers, and other support needs.
- Routine maintenance of the College's computer and printer fleet.
- Routine and emergency maintenance of the College's classroom and A / V technology.
- Assists in maintaining and repairing computers and other related hardware including re-imaging.
- Assists in performing diagnostics and preventative maintenance to ensure that computer desktop systems are operational.
- Assists with the project management aspects of upgrading the College's computer fleet to include recording all serial numbers, developing a deployment schedule, and physically deploying the devices across campus.
- Conduct troubleshooting as needed to support the campus community
- Contribute to the IT Services Knowledge Base and update SOPs and resources as needed.
- Able to confront unfamiliar problems and enact an analytical mindset to solve problems.
- Ability to work together with users of a less technical level and explain the workings of a system in simple terms.
- Update and resolve tickets in a timely manner in alignment with department SLAs and direct unresolved issues to the next level of support personnel.
- Coordinate campus events and A / V needs as assigned.
- Execute processes with a high regard for cybersecurity and compliance regulations.
- Regular and reliable attendance is expected and required.
- Perform other functions as assigned by management.
Physical Requirements :
Employee Benefits Overview
Requirements
Minimum Qualifications :
Work with Purpose at Keuka College
Keuka College, founded in 1890, is a liberal arts-based, private college located in the heart of New York's beautiful Finger Lakes. Our picturesque lakeside campus is more than just a place to work - it's a vibrant, close-knit environment where collaboration, innovation, and personal growth are valued as much as academic excellence.
Why Keuka College?
Mission-Driven : Join us in empowering students to lead, serve, and succeed. Our founder Dr. George Harvey Ball's mission to "bring strength to our nation and help humanity" is still at the heart of what we do.
Experiential Learning : Our immersive approach to education means you'll work in an environment that values hands-on experience and innovation.
Core Values :
Professional Growth : We support your development through training, leadership programs, and a commitment to helping you succeed.
Work-Life Balance : Flexible schedules, wellness programs, and a focus on your well-being allow you to thrive at work and at home.
Inclusive Community : We embrace diversity and foster an environment where everyone belongs.
About the Community
Keuka Park, NY, offers stunning lakeside living and is nestled along the shores of Keuka Lake. Known for its vineyards and scenic outdoor adventures, the area offers everything from hiking and fishing to wine tasting. The nearby village of Penn Yan, less than 10 minutes away, is celebrated for its small-town charm, offering parks, shops, cafes, and plenty of local attractions. Life in the Keuka region moves at a relaxed pace, giving you the opportunity to enjoy the natural beauty and simple joys of lakeside living.
Join Us and Make a Difference
If you're looking for meaningful work in a community that values your contributions, explore career opportunities at Keuka College and be part of something "small on purpose".
Salary Description
22.50 to $23.50 per hour
Salary : $23 - $24
